Product Delivery Manager / Technical Program Manager - JP Morgan - APAC and EMEA
(2022-02 - 2026-05)
Directed end-to-end product/program delivery, agile execution, and scalable cloud modernization programs for the Equities Data & Analytics division, orchestrating 15+ cross-functional teams across APAC and EMEA footprints.
- Product Delivery & Metric Analytics: Architected and deployed real-time data reliability dashboards utilizing PowerBI and Tableau, boosting regional SLA adherence by 60% and empowering proactive, data-driven executive decisions.
- Strategic Business Intelligence: Formulated and institutionalized enterprise-wide KPI frameworks and advanced business intelligence solutions, accelerating executive decision-making velocity by 25%.
- Program Governance & Portfolio Management: Steered the platform modernization and strategic rollout of core asset management portfolios across multiple jurisdictions, maintaining a consistent track record of zero business disruption.
- Cross-Functional Alignment & Resource Planning: Engineered complex multi-time zone governance structures and capacity calculators—including Quarterly Book-of-Work trackers—to secure resource optimization and tight stakeholder alignment across 15+ agile squads.
- Business Systems Analysis & Solution Design: Translated complex, high-level business requirements into technical specifications, actionable user stories, and granular epics to guarantee seamless engineering execution.
- Agile Transformation Execution: Onboarded and mentored multiple delivery teams on Scrum and Kanban frameworks while serving concurrently as a hands-on Product Owner and Scrum Master to maximize delivery predictability.
- Process Engineering & Self-Service Automation: Redesigned platform knowledge base architectures and operational support workflows, successfully driving an 80% user self-service success rate and lowering L2/L3 support friction by 40%.
- AI & Innovation Enablement: Spearheaded the integration of LLM-based tools across engineering pipelines, successfully decreasing manual code-review hours by 25% while maximizing output accuracy.
- Risk Management & Controls: Overhauled enterprise vulnerability management frameworks and spearheaded Risk & Control issue remediations to successfully close critical control gaps and lower regulatory exposure.
IT Consultant – Banking, Financial Services & Insurance - Atos
(2007-07 - 2022-01)
Orchestrated a portfolio of 15+ multi-year, multi-million-dollar strategic transformation, regulatory compliance, and legacy modernization initiatives for global Tier-1 financial institutions including American Express, Visa, State Street, ABRDN, Prudential, and SS&C DST. Effectively operated across progressive leadership, analysis, and delivery roles including Program Manager, Business Systems Analyst, Product Owner, BI Consultant, and Test Manager. Awarded the prestigious Atos Centurion Award for exceptional delivery performance across retrospective data remediations, complex technology enhancements, and global process optimization initiatives.
- High-Stakes Regulatory Remediation for leading Card Networks: Executed comprehensive Business Systems Analysis for retrospective data remediations; systematically mapped target-state models and resolved a critical 4-year AML, KYC, and Sanctions compliance backlog in 2 years to achieve 99% data remediation for ~1.5 million global commercial clients and avert severe regulatory liabilities.
- Platform Migration & Data Governance for leading Asset & Wealth Management firms: Managed the end-to-end systems migration of ~1.2 million Retirement Account plans from legacy infrastructures to a proprietary platform; designed SQL and Tableau management information (MI) dashboards, implemented Collibra data governance frameworks to mitigate quality anomalies, and directed UAT to secure 100% data reconciliation and 25% faster executive decision-making.
- Legacy Modernization & Trading Infrastructure for leading Investment Management institutions: Directed complex structural analysis and seamless migration of 60+ legacy Lotus Notes systems to a modern SharePoint/.NET framework with zero business downtime; championed front-office implementation and data migrations for Charles River IMS (CRIMS) and Markit EDM platforms tailored for ETF portfolios.
- Robotic Process Automation for leading Banks & Financial Services companies: Pioneered targeted Robotic Process Automation (RPA) workflows across client servicing operations, realizing extensive manual effort reduction and operational savings for a major insurance institution.
- Agile Coaching & Cross-Jurisdictional Delivery for leading Financial Services companies: Accelerated delivery sprint velocities by 30% across multiple investment banking clients through targeted Agile coaching, process optimization, and iterative planning practices; commanded end-to-end requirements traceability, test strategies, and delivery for mission-critical compliance updates spanning AML, KYC/KYB, SEPA/PSD2, SOX, GDPR, and PCI-DSS across Cards & Payments divisions.
Manager – Non-SAP Applications - Bayer GmbH - EMEA and APAC
(2006-04 - 2007-06)
- Global Application Architecture: Acted as India Team Lead directing the end-to-end design, development, and delivery of core enterprise applications across EMEA and APAC regions, successfully controlling vendor integrations and Offshore Development Centre (ODC) transitions.
- Financial & Expense Automation Solutioning: Spearheaded the end-to-end lifecycle and test management for a global Capital Expenditure platform supporting Finance & Control teams; enhanced and automated localized expense reimbursement applications (BayER) for 5+ worldwide entities, compressing implementation cycles by 30% via process automation.
- Enterprise Document Governance: Directed the multi-entity rollout of a global Contract Management System (eFilia on Documentum), securing 100% data storage compliance, precise archival indexing, and regulatory reporting alignment.
Systems Executive - National Securities & Depository Ltd (NSDL)
(2004-10 - 2006-04)
- Release Management & Technical Auditing: Coordinated rigorous requirements analysis, functional change controls, SIT, and UAT across consecutive Depository Module software releases; conducted pan-India technical compliance audits to enforce a 100% regulatory adherence record across participant locations.
- Production Stability & Incident Management: Maintained a 95% Level 3 production issue closure rate, preserving absolute platform resilience and system stability during high-stakes financial events, corporate actions, and IPO listings on the National Stock Exchange.
- National Infrastructure Delivery: Provided structural requirements definition and critical change management governance in support of the Tax Information Network (TIN) platform rollout for the Income Tax Department of India.
