Ashish Rawal

Experienced Quality Analyst with over 11 years of quality assurance, data analysis, report preparation, and invoice handling. Recognized for a strong commitment to service quality improvement.

Sr. Quality Analyst - F5 Web Solutions Pvt Ltd

(2021-04 - 2026-01)

Company specializing in web solutions and Quality Analyst functions.

• Strengthen product reliability by implementing and administering details tests that Ensure consistent performance and quality.
• Trained juniors in best practices, refining processes to boost team performance and Project results.
• Orchestrated QA Strategy leveraging automation, defect fixes, and business oriented advanced testing (Functional, performance, security).
• Facilitated root cause analysis to resolve defect issues, securing reliable and high – quality releases.
• Executed invoice processing utilizing Yardi Voyager and Appwork, ensuring meticulous data entry and proper documentations.
• Assessed data and interaction to confirm adherence to accuracy, efficiency and compliance with predetermined policies and procedures.
• Recognized gaps and traced issues in processes and documentations, escalating or pursuing as needed to aid in resolutions.
• Engaged with internal teams to reinforce quality standards, align with business guidelines, and achieve stakeholder expectations.
• Concentrated on process adherence and iterative improvement by evaluating workflows and recommending optimizations within specified frameworks.

Quality Analyst - Altruist technology Pvt Ltd

(2019-09 - 2021-04)

• Conducted audits and provided actionable feedback as Quality Analyst.
• Conducted quality audits on backend processes and transactions to verify compliance with client requirements and internal quality standards.
• Provided structured feedback and coaching based on audit findings to improve individual performance and overall team quality.
• Led quality assurance activities for backend billing processes, identifying process and transaction errors and recommending corrective actions.
• Supported client-driven process improvement initiatives by analyzing recurring issues and contributing to solution design and refinement.
• Designed and maintained reports for monthly performance analysis to track quality trends, identify root causes, and highlight key insights.
• Created clear, data-driven presentations summarizing quality results and process performance for monthly reviews with internal and client stakeholders.

Sr. Quality Analyst - Tech Mahindra - Vimannagar, Pune

(2014-06 - 2019-09)

Top provider of digital transformations technologies.

• Enforce quality assurance standards by conducting through call audits.
• Monitored quality assurance standards via frequent call audits, ensuring alignment with internal guidelines and best practices in digital transformation environment.
• Facilitated structure feedback to internal teams grounded in audit findings to promote continuous improvement in customer service quality.
• Evaluated service quality deficiencies during call assessment and engaged with appropriate stakeholders to tackle process and performance challenges.
• Highlighted risk areas observed in audits addressing revenue leakage and recommended subsequent actions for special projects.

B.Com - Tilak Maharashtra Vidyapeth (2011-06 - 2014-05)

H.S.C - JD Academy (2009-06 - 2011-06)

S.S.C - JD Academy (2008-06 - 2009-06)