I am Ashish Kumar Verma. I have professional 9 years of experience in: Change Management Fibre , Transport Planning, Operations & Maintenance Planning & Optimization.
- Currently Working with Colt Technology India Pvt Ltd. as a Technical Lead, Change Management.
- Good Hands on experience on applications like : SIEBEL, Impact Engine & Service Now ITSM tool etc.
- Global SPOC for all change related communications, works assignment within team. Handling all external/internal queries or escalations from change mgmt. perspective. Accepts, prioritizes, and categorizes change requests.
- To follow the ITIL Process and Maintain KPI and SLA (Service Level Agreement).
- Reviews all implemented changes to ensure that they have been carried out.
