Ashishraj Singh

Adept in developing key relationships with strategic partners, and committed to working to ensure a company continually moves in the right direction. Several years of experience in various retail settings with a proven track record of job success.

Sr. Process Executive - INFOSYS BPM LIMITED

(2022-12 - 2024-02)

• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers' accounts.
• Updating the details in the Bank System by verifying the details from customer (KYC).
• Responsible to Follow SOP's for Fraud, Disputes and AML and have to work accordingly.
• Handling calls with regards to Identity theft(Application Fraud), Anti Money Laundering, Fraud and Disputes, QSS real time scans, Phishing.
• Monitor credit card fraud alerts daily and take necessary action to protect customers financial and personal details.
• Have hands on experience to deal with AML, Fraud analysis and Arbitration.
• Identify fraud patterns through the monitoring of high-risk countries and merchants.
• Contribute to the creation of fraud rules by providing analytical data to support decisions.
• Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor.
• Review all alerts from external sources, including VISA, MASTERCARD etc. and ensure that appropriate actions are taken to mitigate fraud.
• Accurately document & maintain all actions taken on a case using ERP SAP.

Procurement Associate - REFTECK SOLUTIONS LIMITED

(2020-10 - 2022-08)

• Achieved cost-effective procurement outcomes by establishing strong relationships with vendors and partners and negotiating well.
• Following and enforcing the company's procurement policies and procedures.
• Preparing plans for the purchase of equipment, services, and supplies.

Bachelor of Computer Applications - MAHARISH MAHESH YOGI VEDIC VISHWAVIDHYALAYA (2022-01)

HSC - VOC KARMVEER COLLEGE (2015-03)

SSC - NIOS-NATIONAL INSTITUTE OF OPEN SCHOOLING (2011-02)