Pradeep Shinde

Results-driven operations and export documentation professional with 8+years of experience in global shipping, customer relations, and process management. international client coordination, team leadership, and process migration. Recognized for operational excellence, stakeholder management, and consistent performance in high-volume environments.

Sr. Executive Documentation - XENAGE Solutions Pvt. Ltd.

(2026-03)

• Leading a dedicated export documentation team, managing workflow, task allocation, and productivity tracking
• Managing end-to-end export documentation including SI submission, BL draft verification, BL release, and amendments
• Handling high-volume daily export shipments while ensuring SLA and TAT adherence
• Providing regular shipment updates, ETA follow-ups, and customer escalation support
• Coordinating with shipping lines such as MSC and CMA CGM for draft, amendment, and release activities
• Monitoring daily task completion of team members and ensuring work is completed within deadlines
• Supporting urgent shipment issues, waiver requests, and customer communication on priority cases

Sr. Executive Documentation - MSC SERVICE CENTER INDIA PRIVATE LIMITED

(2017-11 - 2024-08)

• Performed bill of lading audits per vessel/voyage with a high focus on quality and accuracy of documents issued.
• Provide technical and process-related support to team members, helping resolve operational challenges during execution.
• Successfully migrated and stabilized Poland & Sweden and Denmark Export Documentation processes
• Leading a team of 20 members as the Single Point of Contact (SPOC) for Denmark
• Managing export documentation, including Shipping Instructions, Bill of Lading creation, amendments, EMC and mailbox handling
• Coordinating with Poland agencies, customs authorities, and internal stakeholders to resolve escalations and delays.
• Conducting training, quality audits, and draft validation for new joiners.
• Assigning daily tasks to team members, monitoring their productivity, and ensuring deadlines are met every day
• Publishing daily productivity reports with team and management.
• Extended support to Denmark, Finland Export Documentation processes

Sr. Customer service officer. - Shipco IT Private ltd.

(2016-03 - 2017-10)

• Working with USA documentation for FCL Shipments. Responsible for generation of HBL and MBL to customer.
• Audit and Quality check for generated HBL & MBL.
• Coordinate with handling offices in USA.
• Placing booking with the carrier for DO.
• Checking & ensuring that the BL verify copies from the carrier are correct as per the instructions provided to them.
• Ensuring container is loaded on board the planned vessel and thereafter releasing timely advance shipment notification to consignee.
• Timely payment of local origin charges to carrier & release of BL’s.
• Ensure timely receipt of documents (Invoice, packing list, BL instructions) for manifest to carrier.

Graduate-BA - Mumbai University (2012 - 2012)

H.S.C. - Board of Higher Secondary Education (2001 - 2001)

SSC - Board of Secondary School Education, Maharashtra