Ashok E

IT Manager at Taumeasina Island Resort (2024-08 – 2025-12)

Managed full IT infrastructure: LAN/WAN, wireless networks, VPN, VLAN configuration, and firewall security.
Administered Microsoft Exchange including user management, security settings, and group policies.
Maintained server environments: Domain Controller, Symantec Endpoint Antivirus, and Trend Micro.
Implemented Veeam backup solutions and NAS for data protection and recovery.
Configured and troubleshot Cisco routers and switches per organizational security requirements.
Led IT team task assignments and managed electronic door lock systems and data logs.
Managed Cisco routers/switches and data center operations for network reliability.

Executive – Quality Analysis (QA) & Integration at IDS NEXT Business Solutions Pvt. Ltd. (2023-03 – 2024-07)

Provided Level 2 and Level 3 ERP support for global hospitality clients on integration, performance, and data quality issues.
Designed and implemented back-end systems for a hospitality platform supporting 32 channel managers (OTAs, booking engines, PMS).
Developed and optimized APIs in Microsoft Azure cloud to handle high-volume transactions.
Resolved critical real-time data synchronization errors 40% faster than standard protocols.
Automated API testing with Postman, reducing manual testing time by 30%.
Conducted live issue triaging for cloud-hosted services using logging and monitoring tools.
Collaborated with cross-functional teams (product, QA, design) for root cause analysis and bug prevention.
Streamlined integrations with payment gateways, CRM systems, and marketing platforms.
Documented troubleshooting techniques and configurations to build a reusable knowledge base.

IT Assistant Manager at JKR Resort & Spa (A Ramco Group) (2021-01 – 2023-03)

Designed and project-managed major IT initiatives including system procurement, development, and upgrades.
Maintained Postmaster Enterprise Mail Server and Microsoft Exchange (users, security, groups).
Configured and maintained network devices: access points, wireless AP controller, and firewall.
Managed Active Directory users and groups; maintained regular data backups.
Maintained electronic door lock systems, projectors, teleconferencing, and AV equipment.

Customer Success Executive at IDS NEXT Business Solutions Pvt. Ltd. (2018-01 – 2020-05)

Monitored and managed support tickets ensuring SLA adherence and timely escalation handling.
Delivered comprehensive ERP support via remote assistance, on-site visits, email, and phone for global clients.
Implemented ERP modules: Front Office, POS, Accounts Receivable, Inventory, Finance, Retail, Sales & Marketing.
Assisted clients during ERP go-live phases, resolving real-time issues and stabilizing newly deployed systems.
Conducted user training sessions, product demonstrations, and post-implementation support.
Authored user manuals, technical documentation, and knowledge base articles for client support.

IT Supervisor at Grey Suit by Absolute Abodes Pvt. Ltd. (2013-12 – 2018-01)

Managed ERP application support, IT infrastructure, servers, and networking for hotel operations.
Provided Tier 1 and Tier 2 technical support: troubleshooting, upgrades, and preventive maintenance.
Supported ERP modules including Finance, POS, Housekeeping, and Reservations.
Monitored daily database backups, system logs, and antivirus updates for security compliance.
Trained hotel staff on ERP usage, IT policies, and basic troubleshooting to minimize downtime.
Assisted in ERP customization, reporting, and integration projects tailored to hotel requirements.

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