Worked as Telecom Service Engineer ( EPABX, IPBX ) in Ace Telecom during 2017-2022 .
- Programming, Configuration & Maintenance of Epabx, Ipbx telecom systems.
- Programming, Configuaration & Maintenance of NEC, SYNTEL NEOS, MATRIX, CRYSTAL, PANASONIC, ACCORD, NINE MATRIX, CENTREX, ZYCOO, OPTIMA, L&T, epabx, ipbx telecom systems.
- Involves occasional visiting client sites around Hyderabad to do the programming on their Epabx, Ipbx telecom systems through laptops.
- Wifi router configuration, Internet cables termination, I/O sockets connections.
- supporting for timely connectivity for all the cross functional issues to junior engineers.
- Maintain the database and submit the required report to the reporting manager on regular intervals.
- Attend customer complaints on field and give quality resolution within the time.
- Provide timely resolution of technical complaints through analysis/ trouble shooting.
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.
- Provide structured feedback to management to provide permanent solutions to improve service level.
Worked as Telecom Service Engineer ( EPABX ) in Devi Communications Systems Pvt Ltd during 2013-2017
- Installation, Programming, Configuration & Maintenance of Epabx telecom systems.
- Having thorough knowledge in installing, Programming & Troubleshooting of Panasonic, Semens, Accord, Devi, L&T epabx telecom systems.
- Wifi router configuration, Internet cables termination, I/O sockets connections.
