Ashraf Khan

Results-driven Footwear Merchandising & Production Professional with 18+ years of experience in shoes manufacturing, export, and trading. Proven expertise in product development, sourcing, vendor coordination, costing, and quality control for domestic and international markets. Currently working in a customer-focused BPO role, bringing strong communication, client handling, and problem-solving skills. Seeking to contribute to a leading footwear export house or brand.

Customer Support Executive at Teleperformance (Present)

• Delivering high-quality customer support with strong focus on client satisfaction
• Handling escalations and resolving complex queries efficiently
• Maintaining strict performance metrics (TAT, Quality, CSAT)
• Strengthening communication, problem-solving, and CRM skills

Footwear Merchandiser / Production Coordinator, Export & Trading

• Managed end-to-end order lifecycle from sampling to final shipment
• Developed footwear products as per buyer requirements and market trends
• Coordinated with factories, vendors, and suppliers for smooth production
• Handled costing, material sourcing, and pricing negotiations
• Ensured quality control and timely delivery for export orders
• Monitored inventory, stock flow, and dispatch planning
• Built long-term relationships with vendors and buyers

Computer Field (Initial Experience)

• Managed data handling, documentation, and reporting processes
• Supported daily operations using MS Office and computer systems
• Maintained accurate records with strong attention to detail
• Assisted in administrative coordination and workflow management

Bachelor's Degree