Ashutosh Bharaty

Dynamic and results-driven Training Specialist with extensive experience designing, delivering, and managing end-to-end training programs across eight global Amazon marketplaces. Proven track record in New Hire Training (NHT), cross-skilling, and multi-channel customer service optimization. Expert in quality auditing, 1:1 coaching, and stakeholder management, with a strong focus on driving performance metrics and developing global talent.

Training Specialist at Amazon Development Centre Private Limited (2018-01 – Present)

Delivered training for global Amazon marketplaces, including the UK, North America, Brazil, Italy, France, Spain, Germany, and Japan

• Audited customer chats and calls, then provided targeted 1:1 coaching using structured feedback techniques
• Trained new hires to support international customers and strengthen service quality
• Designed and facilitated soft-skills and personality development sessions focused on empathy, rapport building, and customer engagement
• Led multiple New Hire Training and cross-skill batches, ensuring consistent readiness and performance
• Facilitated calibration sessions with Team Managers to align coaching standards and performance expectations
• Conducted and evaluated 700+ interviews to assess role readiness
• Developed and delivered multi-channel customer service training programs tailored to operational needs
• Created training materials, process documentation, and engagement flyers to support learning adoption
• Coached experienced associates on communication effectiveness and service delivery improvement
• Partnered with operations teams to analyze performance data and improve bottom-quartile results
• Collaborated with stakeholders on training requirements and served as a process subject matter expert

Quality Analyst at Mediland Transtech (2005-01 – 2018-12)

• Reviewed and refined medical transcription files to ensure accuracy, formatting consistency, and adherence to client standards before final delivery
• Mentored and coached transcriptionists to strengthen their accuracy, efficiency, and overall performance
• Provided structured feedback and ongoing support to help team members achieve quality and productivity targets
• Trained transcriptionists to transition into proofreaders and junior Quality Analysts through hands-on guidance and development plans
• Developed and implemented best practices to improve transcription quality, workflow consistency, and team performance
• Partnered with team members to identify quality gaps and drive continuous improvement initiatives
• Maintained high standards of professionalism and operational excellence, contributing to stronger client satisfaction

Medical Transcriptionist at Elico Limited (2001-01 – 2005-12)

• Completed comprehensive training in medical transcription, terminology, AAMT style guidelines, English language fundamentals, and American accent recognition
• Produced accurate and timely medical reports, achieving direct-upload status early in tenure through consistent quality and productivity
• Consistently met performance targets from the first month of production, demonstrating strong reliability and attention to detail
• Advanced to Quality Analyst within one year based on performance, quality, and proficiency in transcription standards
• Reviewed and edited transcription files to ensure accuracy, compliance, and alignment with client-specific standards

SSC – Bharatiya Vidya Bhavan's Public School (1983-01 – 1995-12)

Intermediate – National Open School (1995-01 – 1997-12)

Diploma in Software Engineering – CBSI (1998-01 – 2000-12)