Ashutosh Roshan

Experienced IT Support Engineer and System Administrator with 6+ years of experience in end-user support, IT infrastructure management, network administration, Microsoft 365, Google Workspace, Active Directory, server administration, IT asset management, vendor coordination and enterprise technical support. Proven track record in LAN troubleshooting, VPN support, onboarding/offboarding, IT operations, and infrastructure deployment.

IT Executive - Jaipuria Group

(2023-09)

• Provide end-user support for desktops, laptops, printers, scanners and networking devices.
• Administer Microsoft 365 and Google Workspace including account creation, password resets and access control.
• Manage employee onboarding/offboarding and IT asset allocation.
• Handle procurement, vendor management, inventory audits and lifecycle management of IT assets.
• Support Outlook, PST backup/restore, Office applications and remote workforce.
• Configure and maintain switches, Wi‑Fi access points, NVR/DVR, CCTV and biometric systems.
• Successfully deployed complete IT infrastructure for new office locations including rack setup, patch panels and Aruba Wi‑Fi.

Resident Engineer - Titan Company Limited (TATA Group)

(2021-09 - 2023-09)

• Provided enterprise desktop and application support for business users.
• Installed, configured and upgraded Windows operating systems and enterprise applications.
• Supported SAP, Wrench and business-critical software environments.
• Managed Outlook, Microsoft 365 and VPN troubleshooting.
• Coordinated hardware replacement with OEM vendors including Dell and HP.
• Performed LAN troubleshooting, cable crimping, patch panel management and network diagnostics.
• Maintained SLA compliance and supported VIP users.

IT Officer - Aye Finance Pvt. Ltd.

(2019-12 - 2021-09)

• Managed IT operations for PAN India users and branch locations.
• Supported and audited more than 1000 IT assets.
• Administered Active Directory, Google Workspace and Microsoft 365.
• Managed endpoint security, antivirus, VPN and DLP solutions.
• Handled backup operations, email administration and user management.
• Conducted technical interviews and training for IT resources.

Bachelor of Arts - B.A. - University of Delhi

Diploma in Advanced Financial Accounting - DAFA

JCHNE + CLOUD V2 - Jetking Learning Centre

Class XII - CBSE Board

Class X - CBSE Board