Ashwani Kumar
IT Support Technician
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About
I am an experienced IT User Support Technician with a demonstrated history of working as a Technical Support Specialist. Skilled in IT Management, IT Infrastructure maintenance, IT FMS, Office 365, and JAMF Pro, Strong information technology professional who graduated from Sikkim Manipal University.
Experience
IT Support Technician
INTO University Partnerships
Jan 2023 - Present (3 months)
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Education
Sikkim Manipal University - Distance Education
M.Sc (IT), Computer and Information Sciences and Support Services
2008 - 2010
Delhi College Of Arts and Commerce
Bachelor of Arts - BA, Art/Art Studies, General
2001 - 2005
DOEACC
O-Level, Computer/Information Technology Administration and Management
2003 - 2004
Indira Gandhi National Open University
Certificate in Computing, Computers
2000 - 2000
JMSV
Senior Secondary, Computers
1993 - 2000
