Ashwani Patel
Customer Success | Technical Support | International Sales | Voice & Chat | 14+ Months Experience | Open to Join*
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About
Technical Support and Customer Success professional with experience in troubleshooting technical issues and delivering effective resolutions across customer-facing environments. Skilled in driving sales through upselling, cross-selling, and lead generation while building strong customer relationships and enhancing customer satisfaction. Experienced in problem solving, billing issue resolution, and escalation management, with a proven ability to identify customer needs, provide tailored solutions, improve customer retention, and contribute to revenue growth.
Well-suited for sales-oriented Customer Success, Account Management, Technical Support roles.
Experience
Customer Service Executive & Technical Support Desk at iEnergizer IT Services Pvt. Ltd. (2025-03 – 2025-11)
- Company Overview: Comcast (Telecommunications: Internet, Wi-Fi, Cable TV, Voice)
- International Voice Process
- Technical troubleshooting
- Upselling & cross-selling (Sales)
- Customer retention & Objection handling
- Billing related query and account support
- Target-driven performance
- Tools used: Salesforce, M-Power, Hummingbird, Monkey Wrench, Elevate, Avaya, Cisco, etc.
Customer Success Associate & Vivint Smart Home Professional at Transcom India (Team Vertex Cosmos Pvt. Ltd.) (2025-12 – 2026-06)
Process: Vivint Smart Home Services. Duration: 6 months and 12 days.
- Customer Success / Customer Support (Blended, Inbound and outbound)
- Troubleshooting (smart cameras, sensors, panels, thermostats, smartlocks, keypads, etc.)
- CRM/Ticket handling and Escalation management
- Sales & Upselling: Vivint Smart Home Devices (Indoor & Outdoor Cameras, Sensors, Panel, Key fobs, Smart locks and various other vivint products) and Vivint Protection Plans (VPPs).
- Leads generation for Vivint Solar Services and Goosehead Insurance partner.
- Sales and incentive-based performance
- International voice process (US & Canadian customers)
- Tools used: Salesforce, Omni-channel, Genesys, Platinum Pro, Help Lightning tool, Caregenie, Okta, Tableau, Excel, Outlook, etc.
Education
Bachelor of Commerce in Commerce – University of Allahabad (2020)
Intermediate – Bishop George School, Allahabad (2017)
High School – Bishop George School, Allahabad (2015)
