Senior Analyst
Walmart Global Tech
01/2022 - 05/2025
- Provided remote support via call, chat, and email to troubleshoot issues related to the LAN network at
Walmart stores.
- Performed installation, configuration, maintenance,
and upgrades on Juniper switches and Cisco routers.
- Performed switch installation, configuration, and replacements through Legacy and Juniper Mist applications, VLAN configuration, port configuration,
and firmware upgrade.
- Performed CISCO router installation and replacements, router virtualization, firewall installation and configuration, firmware updates, HSRP troubleshooting, loopback testing, and WAN troubleshooting.
- Collaborated with the internal L2, L3, and vendor teams to identify, troubleshoot, and resolve network-
related issues.
- Provided remote support on call, chat, and email support to technicians deployed at Walmart stores to troubleshoot, replace, install, and maintain switches,
routers, Wi-Fi, and Cisco phones.
- Collaborated with service provider teams (Lumen,
AT&T, Verizon, Starlink) to report, gain insight, and gather necessary data to identify and troubleshoot network-related issues.
- Engaging L2 and L3 teams through Xmatters, Jira,
and JTAC cases, and tracking until the issue is resolved.
- Collaborated with cross-functional teams to develop efficient networking solutions.
- Handling escalations raised by store associates or internal associates related to network issues.
- Performed everyday tasks to generate and maintain team performance data, individual performance reports, daily task reports, and create dashboards to present to the leadership team.
