Ashwin Raj

Results-oriented professional with strong experience in operations, team management, customer service, sales coordination, and process management. Skilled in managing daily operations, leading and supporting teams, resolving operational issues, improving workflows, and maintaining high service standards. Experienced in stakeholder coordination, performance monitoring, and ensuring smooth business processes.

A proactive and adaptable leader with strong communication, decision-making, analytical, and problem-solving skills, focused on operational efficiency, customer satisfaction, and business growth.

Branch Manager - Xcel Global Services - Hyderabad, India

(2023-12 - 2026-07)

• Managed stakeholder relationships to enhance collaboration and operational efficiency.
• Optimized workflows to boost productivity and ensure SLA compliance.
• Led team meetings, evaluated performance and monitored sales progress.

Incharge - Xcel Global Services - Hyderabad, India

(2022-03 - 2023-11)

• Supervised daily operations, guided teams, and ensured seamless process execution.
• Resolved escalations to maintain operational continuity and minimise disruptions.
• Designed process workflows and delivered structured training for team productivity.

Senior Student Counselor - Valmiki Group - Hyderabad, India

(2021-03 - 2022-02)

• Leveraged B2C engagement to drive registrations and accelerate revenue growth.
• Provided strategic advisory on admission and visa processes, ensuring compliance and client satisfaction.
• Collaborated with cross-functional teams to streamline operations and enhance client experiences.

Senior Process Specialist - Valmiki Group - Hyderabad, India

(2018-12 - 2021-03)

• Coordinated B2B and B2C interactions, driving strategic communication, stakeholder engagement and business growth.
• Established strategic communication strategies to strengthen partner relationships and collaboration.
• Streamlined workflows to enhance productivity and operational transparency.

Process Executive - Global Tree - Hyderabad, India

(2015-07 - 2018-12)

• Managed end-to-end online application workflows for streamlined operational productivity and ensuring compliance.
• Built and maintained strong stakeholder relationships for seamless communication and effective collaboration.
• Updated ERP systems for transparent workflow tracking and operational insights.

Quality Testing Executive - Naaptol Online Shopping Pvt. Ltd | PentagonLogistixPvtLtd - Hyderabad, India

(2012-08 - 2014-12)

• Ensured product quality compliance and optimised inspection processes for operational efficiency.
• Managed inventory control for accurate stock dispatch and supply chain transparency.
• Identified product defects, coordinated resolutions, and minimised supply chain disruptions.

Bachelor of Business Administration - Osmania University (2008 - 2011)