Non voice process , Technical support engineer
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Hi my self ashwini , having 4 years of experience as Tech support engineer Providing technical support to end users on a variety of issues.
Supporting global users (US, EU, ASIA, Middle East)
Working as a shift lead to manage the que, assigning tickets, making report of daily activities.
Kept track of SLA and KPI. Also providing a stable communication link between Tier 2 teams.
Providing technical support to end users on a variety of issues.
Supporting global users (US, EU, ASIA, Middle East)
BE electronics and communication engineering
