Asma Parveen

Detail-oriented and disciplined professional with 1+ year experience in customer communication, CRM documentation, MS Excel reporting and data handling.

Strong

English writing and speaking skills with sincere work ethic. Quick learner and adaptable to any role - Customer Service, Content and Documentation, Data Entry, Back Office, Operations, Admin Support. Know for accuracy. Time management and completing work with speed and structure.

Admission Counsellor (Telecalling) at Collegedunia (2026-01 – 2026-08)

• Handled inbound and outbound calls with prospective students, addressing queries and guiding them through the admission process — directly comparable to handling payer-related customer interactions with accuracy and clear communication.
• Managed lead follow-ups end-to-end using CRM software, documenting interactions and tracking status to closure in line with service expectations.
• Built rapport with customers to understand their needs and provide accurate, helpful information, strengthening trust in the service provided.
• Maintained organized, up-to-date records of every interaction to ensure consistency, compliance, and customer satisfaction.

XML Conversion Executive at Milkyway Data Solutions (2025-02 – 2025-09)

• Processed and converted data with a high level of accuracy under strict deadlines, strengthening close attention to detail.
• Used MS Excel and Word extensively to prepare, verify, analyze, and organize records for quality checks and reporting.
• Coordinated with team members to resolve data discrepancies, building strong problem-solving and cross-team communication skills.

M.Com in Computer Applications – Hindusthan College of Arts and Science (2022 – 2024)

B.Com in Computer Applications – Emerald Heights College for Women (2019 – 2022)

12th Standard – Breeks Memorial Anglo Indian Higher Secondary School (2019)

10th Standard – Breeks Memorial Anglo Indian Higher Secondary School (2017)