Asma Shariff

Experienced professional with a strong background in customer interactions and service solutions. Expertise in conflict resolution, communication, and problem-solving ensures customer satisfaction and loyalty. Proven ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.

Customer Service Email Specialist - Startek Solution

(2024-05 - 2025-02)

• Improved customer satisfaction by promptly addressing and resolving email inquiries.
• Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Upheld strict privacy standards when handling sensitive data contained within emails, ensuring confidentiality was maintained at all times.

Community Operations Executive - Dunzo Digital Private Limited

(2022-12 - 2023-12)

• Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
• Enhanced customer satisfaction by developing and implementing effective service delivery strategies.
• Increased customer retention rates, proactively addressing potential issues and providing timely solutions.
• Reduced response times to customer inquiries with the implementation of a centralized communication system.
• Conducted regular performance reviews for team members, identifying areas for improvement and offering constructive feedback.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.

Customer Support Executive - Reliance SMSL Limited

(2020-03 - 2022-04)

• Worked as Customer Support for 2 years in Reliance.
• Handled incoming calls and addressed customer needs promptly.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.

BDE - Dragon Research Stock Market Company

(2018-01 - 2020-01)

• Reduced trade errors by implementing strict monitoring procedures and providing ongoing feedback to team members.
• Managed a team of stock market analysts, ensuring accurate and timely research results for clients.
• Stayed up to date on latest performance indicators for stock market and mutual funds.
• Monitored stock market trends closely, keeping both brokers and clients well-informed about potential opportunities.
• Enhanced customer satisfaction through the development and execution of targeted marketing campaigns.

Bachelors of Commers - Commerce - Teresian College Mysore