Rahul Kulkarni
Senior Accounts & Customer Success Manager
About
Senior Accounts & Customer Success Manager with 19+ years of progressive experience in account servicing, customer success, sales management, operations supervision, and staff leadership across global organizations including HSBC Bank, Randstad, CareerBuilder, and KIC Ventures. Proven expertise in customer success, physician engagement, and distributor relationship management within the healthcare sector, driving adoption of medical technologies and strengthening ASC partnerships. Skilled in leveraging CRM tools, sales analytics, and KPI dashboards to deliver data-driven solutions.
Experience
Customer Success Manager - KIC Ventures
(2026-03 - 2026-08)
- Acted as primary liaison between physicians, ASC staff, and medical distributors, ensuring seamless onboarding and product adoption.
- Coordinated physician meetings and supported clinical updates.
- Streamlined customer processes by implementing SOPs and escalation frameworks.
- Partnered with cross-functional teams to deliver KPI dashboards and performance reports.
- Successfully activated dormant accounts and improved customer satisfaction scores.
Senior Accounts Manager - CareerBuilder, Hyderabad - Hyderabad
(2017-11 - 2025-08)
- Served as key point of contact between clients and organization, driving sales through consultative account servicing.
- Conducted cost-benefit analysis to recommend tailored solutions.
- Achieved and consistently exceeded sales quotas.
- Built and maintained long-term business relationships.
- Delivered product presentations and trained client teams.
- Spearheaded initiatives that increased customer acquisition and retention in Hyderabad.
Asst. Manager – Operations - HSBC Bank, Hyderabad - Hyderabad
(2007-05 - 2017-11)
- Managed team of 8 representatives, coaching and motivating them to achieve sales and service targets.
- Implemented training programs that enhanced staff performance by 25%.
- Coordinated cross-functional teams to deliver successful product launches.
- Oversaw daily operations including order management, invoicing, and inventory control.
- Awarded Leader of the Year.
- Achieved $1 million project migration from USA to Hyderabad.
