Astitva

Product Manager with 2 to 3 years of hands-on product experience and a direct background in the education abroad sector. Worked at Yocket managing the end-to-end loan journey for international students, and conducted over 100 user research interviews across 15 countries to understand what students truly need from edtech and study abroad platforms. Experienced in building products from zero to one, writing product requirement documents, running agile sprints, and coordinating cross-functional teams across engineering, design, and operations.

Uses data tools including SQL, Mixpanel, and Amplitude to track engagement, identify drop-off points, and prioritise product improvements.

Targeting Product

Manager roles at edtech platforms, study abroad consultancies, and education loan companies where the student experience is the core product.

Client Success Associate at Eulerity (2024-02 – Present)

Owned end-to-end implementation of an AI-powered marketing platform for enterprise clients

• Owned end-to-end implementation of an AI-powered marketing platform for over 50 enterprise clients, defining scope, setting timelines, and maintaining a 95 percent on-time delivery rate across concurrent deployments.
• Designed automation workflows for repetitive operational tasks and collaborated cross-functionally with the engineering team to build and deploy them, resulting in a significant reduction in manual workload and faster response times across the team.
• Used SQL to segment customer data and run targeted campaigns that improved conversion rates by 12 percent and grew revenue by 15 percent for the accounts they were applied to.
• Ran quarterly business reviews and regular client check-ins to surface risks early, reducing formal escalations by 20 percent across the entire client portfolio.
• Built a structured onboarding framework that cut new client setup time by 20 percent and contributed to a 10 percent improvement in contract renewal rates by accelerating time-to-value for new clients.

Product Consultant at Traya Health (2024-02 – 2024-10)

Led agile delivery of core product features and managed stakeholder alignment

• Led agile delivery of two core product features by coordinating across product, engineering, and operations teams, reducing deployment time by 15 percent and improving operational efficiency by 25 percent.
• Managed stakeholder alignment throughout the development cycle, resolved cross-team dependencies, and shipped 3 validated features through usability testing and phased beta rollouts before full release.
• Monitored product health using engagement data and customer satisfaction metrics; identified and addressed drop-off points that contributed to an 18 percent increase in daily active users and an 8-point improvement in Net Promoter Score.
• Wrote detailed PRDs translating user and business requirements into technical specifications, improving post-launch feature engagement by 20 percent and reducing ambiguity between product and engineering.
• Compiled findings from user interviews and beta tests into structured training materials that improved team adoption of new processes by 22 percent across subsequent release cycles.

Education Loan Consultant at Yocket (2021-09 – 2022-03)

Managed student loan applications and improved loan processing workflows

• Managed over 500 international student loan applications, coordinating between students, internal teams, and banking partners to keep applications progressing without unnecessary delays or errors.
• Built a custom Excel tracking system using advanced data modelling that reduced loan processing time by 30 percent, improved disbursal timelines, and cut processing errors by 15 percent by giving the team real-time visibility into every application.
• Improved documentation workflows and submission processes that contributed to a 10 percent increase in student loan approval rates over the course of the engagement.
• Provided one-on-one financial counselling to study abroad applicants navigating complex loan decisions, achieving a 12 percent improvement in satisfaction scores through clear, honest, and student-first guidance.
• Gained direct, first-hand understanding of the biggest friction points students face in the loan and study abroad application journey, including lack of transparency, long wait times, and confusing eligibility criteria, all of which directly inform the product improvements this sector needs.

Customer Service Executive at Trujet Airlines (2019-07 – 2021-09)

Handled customer interactions and introduced workflow improvements

• Handled over 1,000 customer interactions monthly with a 95 percent satisfaction rate and 90 percent first-contact resolution, demonstrating strong problem-solving and the ability to manage competing demands under pressure.
• Introduced workflow improvements based on recurring complaint patterns that reduced average handling time by 15 percent and improved team efficiency by 18 percent.
• Trained and onboarded 10 new team members and reduced escalation rates by 20 percent through better team preparation and proactive customer communication.

Bachelor of Technology in Civil Engineering – Prestige Institute of Engineering Management and Research (2017 – 2022)