Aswathy Sreejith

Administrative and operations professional with 15+ years of progressive experience in executive support, office administration, branch operations, customer relations, team coordination, documentation and stakeholder management. Most recently served as Executive Secretary at IIEMS, supporting senior management and operations through meeting coordination, minutes preparation, proposals, course administration, data management, interdepartmental coordination, official correspondence and follow-through of critical assignments. Experienced in handling multiple priorities with professionalism, accuracy and discretion.

EXECUTIVE SECRETARY at IIEMS (2023-11 – 2026-09)

• Provided comprehensive executive and administrative support to management, including scheduling, coordination, documentation and timely follow-up of assigned responsibilities.
• Prepared and coordinated management meetings, maintained schedules, prepared meeting minutes and ensured action points were communicated and followed up with relevant departments.
• Drafted and coordinated client proposals, official communications, internal notes, reports and management documentation with attention to accuracy and professional presentation.
• Prepared pre-course expense calculations and supported budget-related coordination for professional training programmes and events.
• Managed data, records and documentation, ensuring information was organized, updated and readily available for operational and management requirements.
• Coordinated with Operations, Marketing, faculty, candidates, clients and management to ensure smooth execution of training programmes and related activities.
• Handled course logistics, candidate communication, faculty coordination, schedules, itineraries and post-course follow-up as required.
• Managed official correspondence and communication related to international affiliations and professional partnerships, including documentation and follow-up.
• Supported preparation and coordination of the AHA Administrative Audit, including document readiness, coordination and follow-up across relevant areas; the organization achieved a 95% audit result with Grade 1 / Rank 1 recognition.
• Maintained professional relationships with internal and external stakeholders while handling confidential information and multiple priorities.
• Supported day-to-day administrative and operational requirements assigned by management, ensuring tasks were completed within required timelines.

BRANCH MANAGER at VIOLETZ GROUP (2022-04 – 2023-09)

• Managed day-to-day branch operations, customer relations, office records, team activities and administrative workflow.
• Supervised Customer Relation Executives, coordinated team activities and ensured smooth service delivery.
• Handled data collection, reporting, budget planning, customer follow-up and branch-level operational coordination.

CSC IN-CHARGE at BSNL (2020-04 – 2022-03)

• Managed customer-facing service operations, office workflow, documentation and coordination of day-to-day activities.
• Supported customers with service-related requirements while maintaining professional communication and operational records.

CUSTOMER RELATIONSHIP MANAGER at BSNL (2017-03 – 2019-02)

• Handled customer relationship activities, service coordination, communication and issue follow-up.

OFFICE ADMINISTRATOR CUM BRANCH HEAD at FAST BUILD ASSOCIATES (2016-01 – 2016-12)

• Managed office administration, front-desk operations, branch coordination, records and day-to-day office activities.

OFFICE COORDINATOR / OFFICE ASSISTANT at SANTRJ GROUP (2012-01 – 2015-12)

• Handled official coordination, reception, back-end administration, documentation and routine office support.

QUALITY CONTROLLER at FAST SOURCE (2011-04 – 2012-03)

• Performed quality-control responsibilities and supported maintenance of service and operational standards.

B.Sc. in Instrumentation – Calicut University (2011)

Bio-Science – Kerala Government Syllabus (2008)

SSLC – Kerala Syllabus (2006)