Atanu Ghosh

Highly accomplished and performance-driven Import-Export & Logistics Professional with 12+ years of extensive expertise in global freight operations, supply chain management, and customer relationship excellence. Proven track record in leading end-to-end shipment execution, international trade coordination, export-import documentation, container management, and operational compliance across high-volume logistics environments. Adept at collaborating with shipping lines, freight forwarders, transporters, CHA, and overseas partners to ensure seamless cargo movement and service excellence.

Proficient in ERP/CRM systems, advanced MIS reporting, KPI analysis, and operational optimization. Recognized for strategic problem-solving, process enhancement, stakeholder management, and delivering operational excellence while maintaining accuracy, efficiency, compliance, and superior customer satisfaction.

Executive - Pricing, Booking, Documentation & Operations Specialist - Hapag Lloyd Pvt ltd

(2018-08)

Pricing, Booking, Documentation & Operations Specialist with strong background in Export booking, documentation, Import documentation & Pricing.

• Managed Bills of Lading (BL) including release, switch BL, and RFS processes, LC Processes.
• Managed invoice and GST verification, maintaining compliance with regulations.
• Proficient in Odex Portal, HL Live, and ERP systems
• Resolved customer issues quickly, focusing on efficient solutions.
• Collaborate with key account managers (KAM/GAM) to enhance service quality and client retention.
• Managed customer queries and provided timely resolutions through email and phone communication.
• Handled customer complaints professionally while maintaining high service satisfaction levels.
• Followed up on long-standing containers and coordinated for timely cargo movement.
• Processed invoices, GST verification, KYC updates, HSS invoices, and payment-related activities.
• Managed Import Detention & Demurrage calculations, Arrival Notices, DO release, and free-day monitoring.
• Coordinated cross-trade, domestic, and international shipments including Pan India loading operations.
• Worked on DG cargo handling, Incoterms, Sight LC, Bank Guarantee release, and export compliance activities.
• Demonstrated strong analytical, problem-solving, customer service, and process management capabilities in high-volume logistics operations.
• Coordinated ACI, AMS, ENS filing and ensured compliance with international shipping regulations.

Logistics Executive, Export Pricing & Documentation - Samrin service Pvt ltd

(2017-01 - 2018-01)

Logistics Executive focused on Export Documentation

• Ability to evaluate supplier quotations (FOB/CIF) and compare freight, insurance, and duty impact to support commercial decision-making
• Worked closely with Sales, Finance, and POD Operations to ensure pricing accuracy and billing compliance.
• Freight Rate Analysis (FCL / LCL )
• Prepared shipping instructions and checked export documents
• Coordinated with shipping lines and handled customer queries
• Analyzed operations for performance improvements
• Manage full-cycle export/import documentation and billing processes ensuring accuracy and compliance.
• Coordinate with global clients and internal teams to resolve shipment and billing queries efficiently.
• Collaborate with key account managers (KAM/GAM) to enhance service quality and client retention.
• Supported daily operations by managing multiple customer requests within deadlines.
• Built strong relationships with customers through proactive communication and regular updates.
• Demonstrated strong problem-solving and multitasking abilities in a fast-paced logistics environment.

Import Supervisor - Rajni International

(2016-01 - 2016-11)

Import Supervisor skilled in communication and coordination.

• Managed import/export documentation, ensuring smooth customs clearance.
• Maintained accurate documentation in compliance with global trade regulations. Prepared and verified Import documentation including Bills of Lading, Bills of Entry, CO, PC, and COA certificates.
• Liaised with shipping lines for document approvals and handled customer queries promptly.
• Streamlined document review and dispatch processes to reduce turnaround time.
• Import & Export Documentation Specialist with extensive experience.

Air Import Supervisor - Black Keyboard pvt ltd

(2014-01 - 2015-11)

• Import Pricing and Landed Cost calculation
• Managed import pricing validation including freight, THC, D/O, detention, demurrage and local charges for global shipments.
• Mediated effectively between production, logistics, and distributors.
• Managed sales processes and prepared analytical reports
• Supervised daily import operations and ensured smooth cargo clearance and shipment processing.
• Coordinated with shipping lines, transporters, CHA, and customers for timely delivery of shipments.
• Handled Airway Bill (AWB), Proforma Invoice, Purchase Orders, COO, GATT Declaration, End-Use Letter, and other import-export documentation.
• Monitored import documentation including BL, invoice, packing list, and delivery orders.
• Managed container tracking, vessel schedules, and shipment status updates for customers.
• Ensured compliance with customs regulations and company operational procedures.
• Prepared operational reports related to shipment status, detention, demurrage, and pending deliveries.
• Supervised team activities and ensured completion of daily operational tasks within deadlines.
• Maintained strong communication with overseas agents, vendors, and internal departments for smooth coordination.

Diploma - Export Import - IIPTR (2017-01 - 2017-01)

Graduation - B.A (Arts stream) - Chakdaha College, Kalyani University (2011-01 - 2011-01)

Higher Secondary Certificate - 12th - Pritinagar Bhudeb Smriti Vidyapith (H.S) (2008-01 - 2008-01)

Secondary School Certificate - 10th - Pritinagar Bhudeb Smriti Vidyapith (H.S)