Atique Agha

Senior Product and Application Manager with 13+ years of experience at Tata Consultancy Services, specializing in enterprise HR platforms including Compensation, Payroll, PF Withdrawal, Tata Welfare Trust (TWT), Role‑Based Allowance (RBA), and Employee Welfare Benefits. Proven expertise in large‑scale transformation, process automation, technology modernization, security & privacy compliance, AI enablement, and sustained customer excellence.

Product Manager – Ultimatix (Compensation & Payroll) - Tata Consultancy Services

(2022-07)

End‑to‑end ownership of HR platforms including Compensation, Payroll, PF Withdrawal, RBA, and TWT. Led enterprise‑scale transformation initiatives tracked by senior leadership (CFO/CHRO).

Improved Security

Shield score from 60% to 83% through structured security remediation, with roadmap to 100% by 30 Apr 2026. Participated in Disaster Recovery (DR) drills to ensure resilience and business continuity. Achieved and sustained 100% Customer Satisfaction / Experience Score (CSI/CES) for RBA, PF Withdrawal and TWT for four consecutive years, including 100% CES during Jan–Mar 2026.

• PF Withdrawal Simplification & Automation – ~70% reduction in settlement time, 3,000+ requests processed, ~80% effort reduction.
• PF & RBA PDCA Automation – Control‑M integration; batch failures eliminated (10→0); ~480/520 PHrs saved annually.
• TWT Medical Assistance Revamp – End‑to‑end redesign and production go‑live; JSF to Angular migration.
• MAX AI Chatbot Enablement – PF Withdrawal & TWT chatbots; UAT coordination and continuous improvement via logs.
• Enterprise Enablement – INFORMS notifications and Accessibility compliance implementation.
• Technology Modernization – Java 8→17, Spring Boot 2.7→3.3, JBoss 7.4→8.1, DigiFrame 5.2→8.1, Angular 19.
• Architecture & Knowledge – Solution architectures; SOPs using Jile (Agile) and PRIME (knowledge assets).

Senior Technical Support Analyst – IT Service Desk (L2 Support) - Mphasis Ltd.

(2010-11 - 2012-04)

Provided L2 support to Xerox employees across the US and Canada. Resolved complex issues across Outlook, Windows XP/7, VPN, LAN/Wi‑Fi, IP phones, BlackBerry, and hardware. Performed root‑cause analysis and collaborated with infrastructure teams to meet SLA/TAT.

Client Services Analyst – CSS (Prepaid Solutions) - Fidelity National Information Services (FIS)

(2003-02 - 2010-11)

Supported prepaid/payment platforms for major US banks (US Bank, Travelex, PSCU, Discover). Handled reporting, account management, risk monitoring, reconciliation, and clearing activities.

PGDM - IT Projects Management - WeSchool (Welingkar), Mumbai (2015 - 2017)

Bachelor of Commerce - Mumbai University (2012)