Atiya Khan
Operations Specialist, Process Excellence, Retail & Marketing
Talent
BengaluruMember since June 18, 2026
Retail OperationsSOP DocumentationWorkflow OptimizationSLA Management
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Retail OperationsSOP DocumentationWorkflow OptimizationSLA Management
About
Results-driven professional with 4.3 years of experience at Amazon Development Centre in Retail Operations and Process Management. Skilled in SLA management, workflow optimization, quality audits, SOP documentation, cross-functional collaboration.
Experience
Process Associate - Amazon Development Centre - Bengaluru, India
(2021-10 - 2026-02)
- Managed end-to-end operational workflows while ensuring SLA compliance and quality benchmarks.
- Processed and resolved 80-120+ operational cases/tickets daily while maintaining productivity targets.
- Maintained 98.7% - 99.3% process accuracy across workflows and quality audits.
- Achieved 99% + SLA adherence ensuring timely completion of deliverables.
- Reduced turnaround time by 15-20% through workflow improvements.
- Trained and mentored 8-12 new hires on SOPs and tools.
- Reduced operational errors by 10-15% through process standardization.
- Recognized for ownership and handling escalations.
Education
Bachelor of Commerce - Accounting Specialisation - Bangalore University
Skills
Operations SpecialistProcess ExcellenceRetail & Marketing
