Aviation Trainer at Star Flyers Aviation Academy (2025-08 – Present)
- Conduct continuous detailed subject lessons and formal stage checks to evaluate student performance and progress.
- Provide clear, constructive, and timely feedback to students to facilitate their development.
- Maintain accurate, detailed, and up-to-date student training records, logbooks, and tracking systems.
- Identify students who are struggling and create tailored action plans for their improvement.
- Prepare and update lesson plans, course materials, and visual aids.
Customer Services Associate at Amazon (2024-06 – 2024-12)
Seasonal – fixed term
- Handling Inbound calls and queries from customers and resolve their issues in a timely and accurate manner.
- Address customer complaints or issues, provide appropriate solutions, and follow up to ensure resolution.
- Assist customers with placing orders, tracking shipments, and providing updates regarding order status.
- Work closely with internal teams, including sales, technical support, and logistics, to resolve customer issues and ensure smooth service delivery.
- Collect and report customer feedback, suggesting improvements to enhance customer satisfaction and loyalty.
- Follow all company policies and procedures, ensuring compliance with quality standards and customer service guidelines.
Process Associate at Canadian Business Magazine (2022-10 – 2022-11)
- Publishing content to a variety of Social Media Platforms.
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
- Create, Edit, publish and share daily content (original text, images, video) with the help of Canva software that builds meaningful connections and encourages community members to take action.
- Set up and optimize company pages within each platform to increase the visibility of company's social content. Create editorial calendars and syndication schedules.
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
- Doing Internet research and creating content based on requirement.
Senior Airport Services Agent at Qatar Airways (2016-03 – 2017-12)
- Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of QR flights in order to achieve QR standards and customer satisfaction.
- Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of QR flights.
- Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Qatar Airways GHA to complete necessary paperwork and follow up on missing bags ensuring customers are kept fully informed.
- To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the 'Options' scheme.
- Assist with the preparation and completion of pre and post flight documentation and complete all relevant station statistical information and filing. Ensure all safety instructions are compiled with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
- Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA and service providers are fully aware of this information. Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service in all operational areas.
Senior Hub Employee Support Assistant at Qatar Airways (2012-05 – 2016-02)
- Assist with day-to-day operations of the HR functions and duties.
- Provide clerical and administrative support to Human Resources executives.
- Compile and update employee records (hard and soft copies).
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.).
- Coordinate HR projects (meetings, training, surveys etc.) and take minutes.
- Deal with employee requests regarding human resources issues, rules, and regulations.
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.).
- Properly handle complaints and grievance procedures.
- Conduct initial orientation to newly hired employees.
- Assist our recruiters to source candidates and update our database.
- Plans and schedules meetings, responds to various inquiries both external & internal, manage communications via e-mail & phone calls.
- Organizes & accurately maintains filing system of confidential information.
- Coordinates activities with other executives to ensure timely completion.
- Using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases.
- Handling Petty Cash, maintaining database.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal network.
- Coordinating between departments and operating in resolving day-to-day administrative and operational problems.
- Handling separation procedures for resigned employees.
- Effective verbal and written communication skills.
Airport Services Agent at Qatar Airways (2011-01 – 2012-04)
- Handling Check-In Procedure Efficiently with Document check and without forgetting to provide Customer Service to the passengers.
- Handling Boarding Procedures Quickly and Appropriate as per procedures.
- Guiding Short connecting Flight Passengers and Transfer passengers at Arrival Transfer.
- Helping Gate no show passengers at Transfer Desk along with re-routing Misconnected Passengers.
- Handling Check in process and also assisting for Boarding passengers at Gates for Departure.
- Giving Information on flights, Airport premises and assisting elderly passengers, Unaccompanied Minors.
- Assisting passengers with transfer of tickets, hotel bookings, during disruption of flights.
- Providing food vouchers and assisting passengers timely during long waiting hours at the airport for their departure flights.
- Advising passengers about Extra Luggage charges and collecting EBT, had the highest EBT collection in the team.
Customer Service Executive Airport Services at SpiceJet Ltd. (2009-06 – 2010-12)
- Handling Reservations at Airport Ticketing Counter and Helping Passengers In case of Missing Flights and Irregular Operations.
- Greeting passengers and checking their tickets and passports against the passenger list using computerized systems.
- Weighing luggage and charging the passenger extra if the luggage is overweight.
- Handling Check-In Procedures very quick and efficiently providing very appropriate service.
- Directing passengers through security checks and Departures.
- Giving Information of Arrival and Departures on Public Address System to the Passengers.
- Dealing with issues from delayed, cancelled or missed flights.
- Checking boarding passes at the Departure Gate.
- Escorting people who require assistance and unaccompanied children.
- Making Announcements on the public address system.
- Preparing P.S.F Reports and In-charge of Baggage Mishandling.
