Avaneesh Kumar Singh

Operations Management professional with 14+ years of experience, including 11+ years in US healthcare Revenue Cycle Management. Experienced in AR, credits, denial management, billing, payment posting, collections, client management, SLA governance, transitions, process improvement and people leadership. Currently managing 45+ sites and 80+ FTEs for R1RCM, supporting US healthcare claim processes across government and commercial payers.

Operations Manager – AR / Credits - R1RCM

(2014-12)

• Manage 45+ sites and a team of 80+ FTEs through performance tracking, coaching, feedback and operational governance.
• Manage recoupment and refund processes for overpayments by government payers including Medicare and Medicaid, and commercial payers.
• Oversee Revenue Cycle Operations including licensing and credentialing, eligibility, prior authorization, billing, coding, charge/adjustment/payment posting, claim follow-up, collections, appeals, aging collections, cash reconciliation, denial management and reporting.
• Develop strategies across functional teams to improve cash collections, reduce days in AR, and reduce denial and adjustment rates.
• Track and monitor revenue-cycle performance indicators and communicate key findings to leadership and stakeholders.
• Partner cross-functionally on systems, processes, training and workforce initiatives to standardize operations and enable growth.
• Collaborate with stakeholders to turn operational data into clear findings and actionable insights.
• Partner with compliance and quality teams to strengthen continuous improvement and customer feedback loops.
• Maintain regular client follow-up to improve customer relationships and enable timely service feedback.
• Conceptualize and manage operating policies and procedures covering Past RC, AR Days, team production, quality, resolution rates and escalations.
• Develop and execute plans to improve the revenue cycle, reduce AR days, increase cash collections, reduce bad-debt/write-offs and improve registration accuracy.

Process Associate - Aon plc (AONHewitt)

(2012-04 - 2014-12)

• Supported multiple AON clients across absence management and payroll-related processing.
• Updated HR data files and employment-status information and prepared payroll reconciliation sheets.
• Maintained weekly, quarterly and monthly client reports and participated in daily meetings, production calls, payment-related requests and training.

Relationship Manager I - Mahamaya Associates (Franchise of Sapient Corporation)

(2010-04 - 2011-05)

• Worked as Relationship Manager I for Mahamaya Associates, a franchise of Sapient Corporation.

Graduation - Kuvempu University (2011)

Intermediate - CBSE, Kendriya Vidyalaya (Varanasi) (2005)

Matriculation - CBSE, Kendriya Vidyalaya (Varanasi) (2002)