Fazal Amdani

I am a results-driven Operations & Revenue Manager with over a 4+ years of experience in operations management, adept at improving efficiencies and enhancing client satisfaction. My background in customer service and data analysis equips me with the skills necessary to streamline processes and lead teams effectively towards organizational goals.

Data Analysis - JUST BUY Live Enterprise Pvt Ltd - THANE, INDIA

(2015-10 - 2016-04)

• Managed and maintained transportation excel data with 100% accuracy.
• Analyzed data daily to extract valuable insights.
• Facilitated the online processing of product permits state-wise to streamline transportation operations.

OYO Rooms Customer Service - EOS OUTSOURCING Pvt Ltd. - AIROLI, INDIA

(2016-06 - 2018-01)

• Managed bulk booking calls from guests and successfully convinced them to book hotels.
• Maintained high quality score and performance standards.
• Conducted daily briefings with supervisor to prevent errors on calls.
• Collected feedback from quality supervisor post-shift to improve call handling skills.
• Successfully resolved issues with central team regarding bulk bookings and wedding bookings by providing exceptional customer service.
• Managed and resolved customer inquiries and complaints via phone, email, and chat, resulting in a 90% customer satisfaction rating.
• Provided personalized assistance to guests in booking accommodations.
• Trained new customer service representatives on company procedures and best practices.

Senior Telemarketing Experience Manager - Standard Information Pvt Ltd - BHIWANDI, INDIA

(2018-05 - 2018-11)

• Managed customer relations to ensure a high star rating for Furny Sofa.
• Provided timely and excellent customer service to enhance customer experience.
• Resolved issues promptly for customers on Amazon and Flipkart.
• Engaged with corporate clients visiting the showroom.
• Coordinated with sofa manufacturer to ensure timely production.
• Managed logistics with courier team to ensure on-time delivery of sofas.

KAM - Key Account Manager - Oravel Stays Pvt Ltd - ANDHERI, INDIA

(2018-12 - 2020-02)

Company managing hospitality properties.

• Taking reports on a daily basis from BD manager and Area Business manager about the properties that are getting signed and live.
• Taking care on WhatsApp each hotel property-wise group.
• Coordinating with the central team to get proper resolution on time.
• Making control over floor price if it breaches from the central team.
• Coordinating with property owners for timely resolution.

Medical Billing AR Associate International Process - Gebbs Health Care Solutions Mumbai - AIROLI, INDIA

(2022-03 - 2022-06)

Healthcare solutions company focused on medical billing.

• Collaborate with medical providers to determine billing.
• Communicate with insurance and answer questions.
• Research new insurance policies.
• Enter patient information into billing software.
• Communicate with insurance providers to inquire about claims.

Assistant Operation Manager - Rateping Technologies Pvt Ltd - CHURCHGATE, INDIA

(2022-12 - 2025-01)

Company specializing in Hotel Pricing Intelligence. Results-driven Assistant Operation Manager with 1+ years of experience in overseeing daily operations, improving efficiencies, and Changing Restaurant Prices Internationally. Proven ability to streamline processes, increase productivity, and enhance Client satisfaction.

• 4 Days working for Juicer to change Oversees Restaurant Rates with the help smart AI recommendation files.
• Managing Backend Indian Hotels Work where Hoteliers could even track easily their competitor Prices.
• Implemented new scheduling system resulting in a 20% increase in operational efficiency.
• Supervised a team of 10 employees, providing training and guidance to improve performance and productivity.
• Collaborated with senior management to develop and implement strategic plans for operational growth and development.
• Helps Hotels and Vacation Rentals stay alert and ensures that they make the smartest pricing decisions.
• Helps and work with Revenue management team strategically to make a pricing decisions and update it on channel manager.

Operations & Revenue Manager - RatePing Hotel Pricing Intelligence - Remote

(2025-01 - 2026-07)

Software and Revenue Management services

• Led global pricing management and revenue optimization strategies using Rateping's proprietary intelligence software, empowering hotels to track real-time competitor metrics and capture market share.
• Navigated complex dynamic pricing models to maximize profitability for international hotel properties in a volatile market.
• Drove yield by overseeing end-to-end distribution, inventory management, and strategic positioning across major global OTAs (Booking.com, Expedia, Agoda, and HotelTonight).
• Streamlined revenue workflows by maintaining expert-level proficiency and hands-on management across market-leading systems, including Duetto, SynXis, TravelClick (Amadeus), SiteMinder, Hilton, and STAAH.
• Collaborated seamlessly across diverse Property Management Systems (PMS)—including HotelKey, Visual Matrix, Stayntouch, Wincloud, and Hotelogix—to ensure 100% data integrity and agile pricing execution.
• Bridged the gap between revenue strategy and hospitality technology, integrating complex pricing strategies across central reservations, distribution channels, and PMS platforms.
• Leveraged intelligent market insights and real-time data to keep properties ahead of market trends and competitor shifts.
• Enhanced forecasting accuracy by syncing cross-platform data, allowing for rapid, proactive adjustments to property-level demand.

HSC - Maharashtra State Board of Secondary and Higher Secondary Education (2010-04)