Avijeet Shaw

Adaptable Operations and Technical Professional with a background in data science, system integrations, and cross-functional troubleshooting. Adept at bridging the gap between business operations and technical engineering by analyzing system logs, integrating RESTful APIs, and leveraging Python and AI tools to automate workflows. Proven track record of operating within modern cloud environments, adhering to solid design principles, and resolving complex technical queries with a strong sense of urgency.

Process Assistant / CRM Technical Operations - Byjus

(2022-09)

• Investigate and resolve technical system-syncing discrepancies by analyzing backend logs, utilizing structured queries to identify the root causes of data mismatches across enterprise platforms.
• Collaborate closely with cross-functional software engineering teams using JIRA and Confluence to document system bugs, map domain-driven designs, and refine RESTful API integrations between external client nodes and internal CRM architectures.
• Develop and implement custom system triggers using Python, integrating with event-driven notifications to automate query routing, which successfully reduced technical issue turnaround time (TAT) by 30%.
• Leverage enterprise AI tools to categorize, filter, and manage high-volume technical support operations, ensuring strict adherence to clean data principles, security policies, and standard operating procedures (SOPs).

Sales Lead Executive (Technical Operations) - J&J Technologies PVT LTD

(2024-09 - 2025-02)

• Analyzed cloud application logs and account histories to troubleshoot complex client escalations, ensuring prompt system recovery and precise adherence to escalation architectures.
• Maintained accurate documentation for system configurations and client integrations, acting as a liaison between external stakeholders and internal development teams.
• Championed operational process improvements by tracking KPIs and aligning financial data workflows with stringent management reporting requirements.

Advance Certification - Data Science - IIT Guwahati (2023-06 - 2024-04)

Bachelor of Commerce - B.Com - University of Calcutta (2019-07 - 2022-08)