Avijit Dutta

Results-driven professional with 4+ years of experience in account management, data analysis, and customer relationship management. Proven ability to analyze trends, develop sales strategies, and strengthen client relationships. Skilled in CRM software, team leadership, and data-driven decision-making to enhance organizational growth.

Regional Manager - Infocrunch Campaigns Pvt. Ltd. - Kolkata

(2025-03)

• Conducted research and data analysis to support political strategy and decision-making.
• Presented findings and actionable insights to management.
• Identified key trends, opportunities, and risks through ground-level data collection.

Corporate Account Manager - Tata AIA Life Insurance Co. Ltd. - Kolkata

(2024-09 - 2024-11)

• Educated clients on insurance products and conducted needs-based analysis.
• Managed client portfolios and ensured policy documentation accuracy.
• Utilized CRM tools to manage leads and enhance client engagement.

Unit Manager – Level 1 - ICICI Prudential Life Insurance Co. Ltd. - Kolkata

(2023-05 - 2024-09)

• Trained and mentored a team of 10 employees on company policies and sales processes.
• Improved retention through effective client communication and follow-up.
• Analyzed market data to identify growth opportunities.

Senior Associate - Concentrix Daksh India Pvt. Ltd. - Kolkata

(2021-11 - 2022-05)

• Handled inbound/outbound customer queries efficiently.
• Recorded client interactions in CRM systems and ensured accuracy.
• Improved satisfaction through proactive complaint resolution.

Associate - Wipro Pvt. Ltd. - Kolkata

(2019-12 - 2021-03)

• Assisted customers with product and service inquiries.
• Ensured timely resolution of complaints and documented cases.
• Promoted brand loyalty through consistent, quality service.

Bachelor of Business Administration - BBA - B.P. Poddar Institute of Management & Technology (2014) Kolkata

Higher Secondary Education - Chittaranjan High School (English Medium) (2011) Chittaranjan