Avinash

Fintech Operations and Process Automation professional with 3.8 years of experience across NBFC and e-commerce environments, specialising in workflow automation, merchant onboarding, KYC compliance, reconciliation, and process optimisation. Built 8 Microsoft Power Automate workflows — 4 live in production — eliminating over 125 minutes of daily manual effort. Proficient in SQL for data extraction across multiple operational use cases, with experience in AI-assisted analysis and functional requirement documentation.

Takes end-to-end ownership of merchant onboarding and automation processes, independently identifying gaps and delivering scalable solutions.

Operations Associate - SNAPMINT CREDIT ADVISORY PVT. LTD.

(2024-10)

• Built 8 Power Automate workflows (4 live in production) including an automated document pipeline that triggers on a Microsoft Lists field update, auto-creates a named OneDrive folder, uploads all ticket attachments, and logs the folder link to a shared Excel tracker — saving 125+ minutes of daily manual effort across 10–15 daily tickets
• Own end-to-end merchant onboarding operations — KYC verification, compliance audit, and MID creation as per internal SOPs, consistently meeting SLA targets
• Build SQL queries on Redash for multiple operational use cases including settlement analysis, transaction validation, and business case data extraction
• Manage referral partner invoicing end-to-end — extract and validate data using SQL, share with partners for reconciliation, and ensure accurate commercial payouts
• Resolve merchant settlement queries end-to-end via root cause analysis and internal stakeholder coordination, closing escalations within defined SLA timelines
• Identify system and process gaps, document functional requirements, and raise Jira tickets with the technology team for structured resolution
• Leverage AI tools to automate repetitive low-value tasks, freeing capacity for higher-impact analytical and operational work

Operations Manager - BLUEPEN

(2022-11 - 2024-09)

• Managed day-to-day operations across departments ensuring SLA adherence and on-time delivery; monitored KPIs, identified bottlenecks, and acted as primary client-facing stakeholder for service delivery
• Designed and implemented workflow improvements reducing turnaround time and improving cross-functional operational efficiency

Project Operations Manager - BLUE PHOENIX

(2022-07 - 2022-10)

• Supported process mapping across manufacturing, logistics, and vendor management; maintained operational reports and coordinated cross-functional execution

B.E. - Automobile Engineering - Pillai College of Engineering, Mumbai University (2016 - 2020)