Vikram Ponkshe

Admin and Operations professional with 7+ years of experience in office administration, CRM handling, and vendor management in the real estate sector. Currently managing CRM operations including customer data, follow-ups, and coordination using HIRISE software and internal applications. Skilled in MIS reporting, facility coordination, and process improvement.

MBA in Supply Chain Management with working knowledge of Excel and Power BI. Seeking opportunities in Admin, CRM, Facility Management, or Operations roles in a growth-oriented organization.

Admin Executive & CRM Coordinator - Ramkrishna Cine Exhibitors Pvt. Ltd. - Pune

Key Achievement: Improved customer tracking and response system through effective CRM usage.

• Managing end-to-end office administration and daily operations
• Handling CRM activities using HIRISE software and internal mobile application
• Maintaining customer database and ensuring timely follow-ups
• Coordinating between sales team, customers, and management
• Managing vendors, office maintenance, and procurement activities
• Preparing MIS reports and maintaining documentation
• Ensuring smooth workflow and resolving operational issues

MBA - Supply Chain Management - Udemy

Master's - Business Studies (Finance)