Avinash Mudaliar

Leveraging expertise in Cloud Collaboration, Voice Automation, and AI-based Customer Engagement, utilizing experience with Cisco UC, Genesys Cloud CX, and DialogFlow CX/ES to build secure, scalable, and intelligent communication platforms. Targeting assignments in Senior Network Engineering, preferably in Bangalore, Gujarat & Mumbai.

I am writing to express my interest in opportunities within your esteemed organisation, leveraging my nearly 13 years of experience in Unified Communications, Conversational AI, and Voice Automation. My expertise in developing secure and scalable communication platforms, particularly with Cisco UC, Genesys, and Google CCAI, positions me well to contribute effectively to your team.

In my current role as a Senior Network Engineer at Wells Fargo, I have successfully implemented automation solutions that significantly reduced manual intervention and optimised network operations. My previous experience at Wipro involved directing global Voice Network operations, where I ensured SLA adherence and system resilience while developing AI-powered chatbots for enhanced customer engagement. My technical proficiency in SIP, VoIP technologies, and cloud collaboration further complements my ability to drive operational efficiency.

I am particularly drawn to roles that allow me to utilise my skills in automation and AI-driven solutions to enhance user experiences and streamline processes. I am confident that my strong understanding of ITIL processes and commitment to quality assurance will add value to your organisation.

Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills align with your needs.

I have competed bachelors degree in Chemistry from Gujarat University.