Vinu Markose

As an experienced VoIP/Microsoft Teams Designer with over 17 years in the field, I specialize in VoIP networking, system hardware, and technical support. My career is a testament to my commitment to excellence and innovation in complex networking environments.

At industry giants like British Telecom and Orange Business Services, I've developed a deep expertise in large-scale VoIP project design and implementation. My skill set encompasses Cisco HCS solutions, Microsoft Teams, and a wide array of Cisco hardware and software. Adapting to global business needs and navigating challenging situations has been a hallmark of my professional journey.

Continual learning is a core part of my ethos, as evidenced by certifications in CCNA, Cisco Certified Network Professional (Voice), ITIL Foundation, and Audio Codes Certified Associate. These qualifications, along with my hands-on experience, empower me to provide top-tier technical support, ensuring optimal network performance and reliability.

I am driven by a passion to harness technology for solving complex challenges and enhancing business operations. Looking ahead, I am excited about opportunities that will challenge me further and allow me to contribute to the success of a dynamic organization.

British Telecom, Bangalore, IndiaJan 2023 - PresentSpecialist Network Designer 

• Responsible for Webex Calling Design and Deployment for Varo Energy
• Created High-Level and Low-Level Design (HLD/LLD) documents for Webex
• Managed site migration and site builds 

• Worked on projects for Unilever, Atradius, Zurich Insurance Group, and Lloyds Pharmacy
• Designed and integrated Hosted Collaboration Solution (HCS) and Microsoft Teams
• Conducted Proof of Concept (POC) for integrating Microsoft Teams with existing HCS solutions
• Oversaw the design and hardware ordering for Cisco IPT solutions

• Led the design and optimization of the GSK IPT network
• Developed Cisco IPT solutions across various countries, considering local regulations
• Handled the complete design and implementation of the GSK India Cluster

• Focused on designing and optimizing Volvo IT networks.
• Implemented Cisco IPT solutions and Peterconnect attendant solutions

• Optimized CTS internal network, focusing on Cisco IPT and UCCE
• Responsible for troubleshooting Cisco IPT issues

2022 - 2023Executive General Management Programme | Indian Institute of Management Tiruchirappalli, India2004 - 2008Bachelors of Technology in Electrical & Electronics Engineering | Mahatma Gandhi University, Kottayam, India