Avinash Pathak

Head of Technology Delivery & Data Engineering at Singlife (Digital InsurTech) (2024-12 – 2026-02)

Data Infrastructure: Built the Data Engineering division from the ground up, establishing a robust, scalable corporate data infrastructure and engineering best practices.
Cloud Modernization: Spearheaded strategic data warehousing initiatives leveraging Snowflake to deliver scalable, performant, and secure cloud data solutions.
Platform Consolidation: Executed the strategic migration and consolidation of two core legacy insurance platforms into a unified system, generating $120K in recurring annual cost savings.
Automation & Efficiency: Deployed advanced automated incident handling workflows, driving a 40% reduction in manual operational workload and significantly increasing system stability.
Strategic Governance: Partnered with C-level executives to define the engineering roadmap, leveraging Power BI dashboards to democratize data-driven decision-making and cross-project visibility.
Operations Management: Directed end-to-end delivery of complex digital banking and insurance solutions, managing day-to-day operations, vendor cycles, resource allocation, and center-wide P&L forecasting.

Senior Technical Program Manager at SAVii (FinTech Market Leader) (2023-11 – 2024-07)

Platform Delivery: Successfully delivered a portfolio of complex digital banking and salary lending platforms supporting a loan book exceeding $52M across 150+ major corporate clients.
Risk Mitigation: Achieved a 30% reduction in production system downtime by designing and introducing proactive technical risk mitigation frameworks.
Agile Transformation: Instituted agile governance frameworks, driving high-velocity engineering outcomes through the adoption of Test-Driven Development (TDD), BDD, and Pair Programming.
Financial Oversight: Optimized large-scale infrastructure and operational budgets, delivering rich performance metrics and data-driven insights to guide executive leadership decisions.

Technical Program Manager at Xchanging (YTL Communications / ERL / PowerSeraya) (2018-03 – 2023-11)

Program Direction: Directed multi-sector digital transformation initiatives, overseeing high-impact software delivery with budgets exceeding RM 3M+.
Advanced Deployments: Led cross-functional teams across international borders to successfully deploy cutting-edge 5G solutions, custom CRM systems, and AI-driven predictive analytics tools.
Award-Winning Strategy: Project managed the critical 5G Terragraph rollout in Penang in collaboration with Facebook, winning the prestigious Malaysia Technology Excellence Award 2019.
AI & Data Innovation: Built an AI/ML ridership and revenue forecasting model for Express Rail Link (ERL), directly boosting business efficiency in promotional budgeting and resource allocation.
System Migration: Managed the successful migration of ERL's e-commerce and mobility portals to the iPay88 payment gateway, ensuring seamless, uninterrupted transactional operations.
Enterprise CRM: Delivered a comprehensive suite of CRM modules for YTL PowerSeraya Singapore, improving client data transparency, contract management, and overall customer care performance.
PMO & Vendor Governance: Instituted unified PMO governance processes, structured RFP/RFQ vendor selection frameworks, and effectively mentored and upscale engineering talent.

Technical Project Manager / Performance Engineering Lead at British Telecom (BT) (2013-12 – 2018-02)

Multi-Million Pound Savings: Successfully delivered a business-critical Workforce Management System, generating £2.4 Million in certified savings over a 3-year period.
Key Recognition: Honored with BT's 'Service Obsessed Award' and 'Right First Time Award' for outstanding delivery of complex infrastructure rationalization and platform re-engineering projects.
Agile Facilitation: Served as Scrum Master and delivery lead for large-scale, high-complexity offshore/onshore engineering teams, diligently optimizing backlogs and removing blockers.
Performance Engineering: Led the Performance Engineering and Capacity Planning practices for critical applications, systematically identifying bottlenecks across Oracle, MySQL, and WebLogic stacks.

Performance Engineering Lead / Consultant at Tata Consultancy Services (TCS) (2005-10 – 2013-02)

Consulting Excellence: Architected transaction accounting frameworks and directed comprehensive Application Performance Management (APM) and workload analysis for leading UK Insurance and Pension providers.
Insurance Sector Focus: Formulated and executed end-to-end performance benchmarking and reliability strategies for SwissRe (global re-insurance firm), optimizing high-volume core systems.

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