Avinash Reddy Pinnamreddy

Java Production Support Engineer with 4 years of L2/L3 support experience. Specialized in incident management, RCA, SLA adherence, and proactive monitoring. Hands on with AI tools and exploring Java + AI integrations for backend projects. Proven ability to reduce downtime, optimize performance, and implement permanent fixes.

Software Engineer - Mphasis Limited - Bengaluru

(2022-06)

• Delivered L2/L3 production support for logistics and transportation platforms.
• Managed incident triage, RCA, and permanent fixes via ServiceNow.
• Troubleshot Kafka event flows and validated REST API responses.
• Optimized performance using Splunk, AppDynamics, and Dynatrace.
• Coordinated OS patching, WebLogic upgrades, and Java migrations.
• Authored SOPs, reusable scripts, and resolution documentation.
• Collaborated with infrastructure and product teams for seamless deployments.

Bachelor of Engineering - Electronics & Communication Engineering - R.M.K College of Engineering and Technology (2022)