Technical Engineer - Hitachi Systems Pvt Ltd.
(2025-06)
Client – ICICI Bank.
- Provided end-to-end L1 & L2 support for 10+ business-critical applications in a high-pressure banking environment.
- Proactively monitored response time, error rates, throughput & resource utilization to maintain SLA compliance.
- Led incident response: Investigated root causes, executed corrective actions, and minimized downtime through rapid triage.
- Drove collaboration during major incidents — escalated to L2/AO/BTO teams, managed bridge calls, and ensured clear stakeholder updates.
- Document incident details and resolutions for future reference and continuous learning.
- Delivered daily application performance summaries to respective app teams.
- Deployed and set up Dynatrace One Agent across multiple servers.
- Configured and fine-tuned Dynatrace Real User Monitoring (RUM) across web and mobile applications, capturing detailed user sessions and instrumenting Session Replay to dramatically reduce Mean Time to Resolution (MTTR) for critical frontend bugs by [X]%.
- Designed and deployed Synthetic HTTP Monitors to proactively track core API endpoint availability and response times, successfully catching potential microservice bottlenecks before they impacted end users.
- Configured custom Dynatrace alerts per application needs and built CXO-level dashboards for real-time health tracking.
- Created interactive dashboards for senior leadership to track application health and performance.
Technical Associate - Tech Berry Infotech Pvt Ltd. - Ghansoli
(2024-06 - 2025-05)
Client – L&T Finance (Ghansoli).
- Providing L1 & L2 support for the Application Team.
- Continuous monitoring of 60+ applications along with their key metrics such as Response time, Error rates, throughput, and resource utilization.
- Respond to alerts and incidents promptly, investigate root causes, and initiate appropriate corrective actions.
- Collaborate with cross-functional teams to troubleshoot and resolve incidents, ensuring minimal impact on business operations.
- Raised alert to Incident Management and L2 team based on severity and attended the bridge call of the incident.
- Document incident details and resolutions for future reference and continuous learning.
- Sent daily reports to the application team regarding the performance of their application.
- Successfully installed and configured Dynatrace One Agent on multiple servers.
- Configuring Alert According to the Application & Application Team.
- Designed & created interactive dashboards for senior management.
Application Support Engineer - Quality Kiosk Technologies Pvt Ltd. - Andheri
(2023-03 - 2024-05)
Designation – L1 Application Support Engineer. Client – IndusInd Bank (Andheri).
- Providing L1 support to Application Team
- Analyzing the problems and identifying the RCAs using APM tools.
- Monitoring applications with the help of alerts and reports.
- Dashboard Creations.
- Experience using the latest release of Dynatrace, SaaS, and Managed.
- Reporting Performance Insights for CIOs (Chief Information Officer), CEOs, CTOs, & Marketing Teams.
- Reporting Incidents and working with teams to drill down the issues in several ways in the Live Production Environment.
- Worked on the ITSM ticketing tool – BMC Remedy to maintain log of all the tickets escalated.
