Shubham Talokar

Technical Associate at Hitachi Systems India Pvt. Ltd. with approximately 2.5 years of experience specializing in Application Performance Monitoring (APM) and IT infrastructure management. Proficient in leveraging Dynatrace APM tools to proactively monitor application health, maximize system uptime, and track end-to-end transaction lifecycles across complex microservices and servers.

Skilled in performing rigorous technical analysis, root-cause diagnostics, and structured IT infrastructure troubleshooting. Strong professional with excellent communication, multi-tasking, and collaborative skills, thriving in high-pressure, fast-paced enterprise environments.

Technical Associate - Hitachi Systems India Pvt. Ltd. - Mumbai, India

(2025-03)

Provide comprehensive end-to-end L1 and L2 support for over 10 business-critical applications within a high-pressure banking infrastructure working for client ICICI Bank through payroll provider Parishram Resources.

• Monitor critical application metrics including response time, error rates, throughput, and system resource utilization to fulfill strict SLA compliance.
• Lead immediate incident response protocols: investigate underlying root causes, execute targeted corrective actions, and minimize operational downtime via rapid triage.
• Drive cross-functional collaboration during major incidents by escalating issues to L2, AO, and BTO teams while managing incident bridge calls and providing crisp updates to stakeholders.
• Document detailed incident life cycles, troubleshooting workflows, and resolution paths to cultivate an internal continuous learning knowledge base.
• Generate and distribute actionable daily application performance summaries and health reports to respective application teams.

Data Mining Executive - Teleglobal International Pvt. Ltd. - Pune, India

(2024-07 - 2025-03)

• Analyzed complex corporate data models and performed rigorous analytical operations to assure high data integrity.
• Executed strategic data processing, systematic cleansing, and data validation routines prior to downstream analytical modeling.
• Conducted specialized data mining to extract meaningful business patterns and engineered optimized data extraction logic for corporate KPIs deployed inside a Modern Data Stack.
• Maintained regular tracking, reporting, and maintenance of Analytics KPIs to support strategic business objectives.
• Gathered and scrubbed granular contact and corporate intelligence using specialized research tools including SignalHire and Lusha.
• Built automated reports and tailored data visualizations utilizing Python libraries to effectively present key insights.
• Collaborated with diverse cross-functional business units to deeply understand, scope, and deliver on customized data requirements.

Master of Computer Applications - Computer Applications - VBM Amravati (2022-01)

Bachelor of Computer Applications - Computer Applications - DCPE Amravati (2018-08)

Intermediate - Class XII - LGC Akot (2013)

High School - Class X - HPSJV Danapur (2011)