GENERAL MANAGER (New Projects & Operation) - HARLEQUIN LOUNGE & BAR / THE BIRYANI MALL - B-45/47, First Floor, Connaught Place, New Delhi-110001
(2022-09)
Reporting to Company Director in The Biryani Mall New Delhi. Currently taking care the brand called HARLEQUIN in Delhi Connaught Place as a General Manager Operations which is operated by The Biryani mall. Also leading a team of 36 staff of all the departments of the Restaurant in New Delhi.
- Responsible for maintain proper procedure in Ordering, Receiving and Storage of food and Beverage.
- Maintain various Reports ex: P & L, Food & Beverage Cost, Sales summary.
- Responsible for directing, Supervising all activities pertaining to employee relations, food production, sanitation guest service and Operating profit
- Responsible for meeting all budget goals, meeting with clients and booking special catered events.
- Serve as restaurant contact for all advertising (Marketing) activities.
- Developing & implementing procedures, SOPs, control systems for maintaining hygiene & quality standards.
- Leading efforts for streamlining processes and generating cost savings in operations.
- Ensure profitability of operations and supervise all aspects of Kitchen management
- Including menu-planning, monitoring food production to ensure compliance with quality & Hygiene standards.
- Co-ordinate with operating staff for upkeep of kitchen equipment in perfect working order
- Conceptualizing and implementing sales and marketing plans in tune with the macro business plans, thereby achieving profitability.
- Projecting and improving company image through effective corporate Public Relations and promotion activities.
- Tracking competitor activities and keeping abreast with the latest market trend and requirements
- Recruiting, leading and mentoring teams and motivating them to achieve the targets.
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.
- Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
- Delivering high-value services to upscale clients for exalting their satisfaction levels.
- In all responsible for the entire operation and sales this includes both F&B service and Production as well.
- HRM, Staffing, Recruitment, Performance Review and Appraisal.
- Handling operational functions like staff briefings, creating the duty roster, shift management.
- Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels.
GENERAL MANAGER (New Projects & Operation) - MINT HOSPITALITY CONSULTANCY - J-138B, 2nd Floor, CR Park, New Delhi-110001
(2021-05 - 2022-08)
Reporting to Mr Deepak Sharma (India Head) from Mint Hospitality Consultancy New Delhi. Currently taking care the brand called THE FOOD WORKSHOP in (Ghaziabad & Delhi) as a General Manager Operations which is operated by Mint Hospitality Consultancy. Also leading a team of 62 staff of all the departments of the Restaurant in Ghaziabad & Delhi.
- Maintain various Reports ex: P & L, Food & Beverage Cost, Sales summary, marketing data.
- Responsible for directing, Supervising all activities pertaining to employee relations, food production, sanitation guest service and Operating profit
- Responsible for meeting all budget goals, meeting with clients and booking special catered events.
- Serve as restaurant contact for all advertising (Marketing) activities.
CORPORATE GENERAL MANAGER (Projects & Operation) - CAFÉ MRP, LOUNGE & BAR / WHITE WATER CAFÉ, LOUNGE & BAR / CAFÉ BARUSH - C-39, First Floor, Opp Odeon Big Cinema, Connaught Place, New Delhi-110001
(2012-12 - 2021-04)
Reporting to DIRECTOR'S WHITE WATER CAFÉ, LOUNGE & BAR and CAFÉ BARUSH. Later WHITE WATER name changed to CAFÉ MRP. Also leading a team of 86 staff of all the departments of the Restaurant. Opened WHITE WATER In Heart of Delhi (Connaught Place) as an Opening leader in 2012 later name changed to CAFÉ MRP from April 2016.
- Conceptualizing and implementing sales and marketing plans in tune with the macro business plans, thereby achieving profitability.
- Projecting and improving company image through effective corporate Public Relations and promotion activities.
- Tracking competitor activities and keeping abreast with the latest market trend and requirements
- Recruiting, leading and mentoring teams and motivating them to achieve the targets.
- Developing & implementing procedures, SOPs, control systems for maintaining hygiene & quality standards.
- Leading efforts for streamlining processes and generating cost savings in operations.
- Ensure profitability of operations and supervise all aspects of Kitchen management
- Including menu-planning, monitoring food production to ensure compliance with quality & Hygiene standards.
- Co-ordinate with operating staff for upkeep of kitchen equipment in perfect working order
GENERAL MANAGER (Operation) - FLO LOUNGE & BAR - G-27, Ground Floor, Salcon Rasvillas Mall, Behind Select City Mall, Saket, New Delhi-110017
(2011-06 - 2012-11)
Reporting to VP OPERATION Flo Lounge & Bar. Leading a team of 28 staff of all the departments of the Restaurant.
- Responsible for maintain proper procedure in ordering, receiving and storage of food and Beverage.
- Maintain various Reports ex: P & L, Food & Beverage Cost, Sales summary, Dsr, Marketing.
- Giving Training for Restaurant employee
- Responsible for meeting all budget goals, meeting with clients and booking special catered events.
- Conceive innovative themes and packages to promote the hotel during festivals & events - New Years, Valentine's Day, etc.
UNIT MANAGER (Operation & Projects) - GVR HOTELS PVT LTD - M-25, First Floor, M Block Market, Greater Kailash, Part-1, New Delhi-110048
(2010-10 - 2011-05)
Reporting to Director GVR Hotels Pvt Ltd. Leading a team of 36 staff of all the departments of the Restaurant.
- Responsible for Multiple unit in same building includes Cafe, Pub, Roof top Terrace Restaurant.
- Responsible for the daily operations of the restaurant
- Responsible for maintain proper procedure in ordering, receiving and storage of food and Beverage.
Restaurant Manager - BAWARCHI GROUP OF RESTAURANT - Golf Course Road, Sector-53, Gurgaon
(2008-07 - 2010-09)
Reporting to Corporate General Manager Bawarchi Restaurant and Hotels Pvt Ltd. Leading a team of 31 staff of all the departments of the restaurant. Opened the restaurant in Gurgaon as an opening team Manager leader.
- Responsible for promoting good employee and public relations.
- Assisting all Asst.Manager, captain's in running of the day-to-day operation of the restaurant.
CAPTAIN - PUNJABI BY NATURE - Noida/New Delhi/Gurgaon
(2006-01 - 2008-06)
Reporting daily to Restaurant manager for evaluation.
