Technical Support Engineer | (RTA)
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Dynamic and results-oriented Technical Support Engineer with over 8 years of experience in enterprise technical support and real-time analysis. Currently leading Lenovo India’s Premier Chat and Bulk Email Support teams, ensuring SLA compliance and operational excellence. Proven track record in managing escalations, mentoring L1 engineers, and driving customer satisfaction.
Certified in AI tools and ChatGPT (be10X), with strong analytical and troubleshooting skills across hardware, software, and networking domains.
Dynamic and results-oriented Technical Support Engineer with over 8 years of experience in enterprise technical support and real-time analysis. Currently leading Lenovo India’s Premier Chat and Bulk Email Support teams, ensuring SLA compliance and operational excellence. Proven track record in managing escalations, mentoring L1 engineers, and driving customer satisfaction.
Certified in AI tools and ChatGPT (be10X), with strong analytical and troubleshooting skills across hardware, software, and networking domains.
Bachelor of Engineering in Computer Science and Engineering – Jadavpur University, Kolkata (2015)
