Aysha Tahsildar

Training & Development professional with 8 years of overall experience in Learning & Development, specializing in soft skills, business communication, and behavioral training. Skilled in instructional design, end-to-end training operations, and delivery of impactful learning programs with strong learner engagement. Experienced in stakeholder management, content development, and improving training effectiveness through continuous improvement practices.

Demonstrates strong ownership in managing training delivery and ensuring seamless execution across diverse learning environments.

SR EXECUTIVE TRAINING & DEVELOPMENT SPECIALIST at Maven Silicon Softtech Pvt Ltd (2025-01 – Present)

Designed and delivered corporate communication, behavioural, email etiquette, and presentation skills training. Facilitated hybrid training sessions and led end-to-end training programs for engineering professionals.

• Designed and delivered corporate communication, behavioural, email etiquette, and presentation skills training, achieving 85–90% learner satisfaction.
• Facilitated hybrid training sessions with 90%+ attendance and high participant interaction through interactive PowerPoint designs and animations.
• Led end-to-end training programs for engineering professionals
• Managed hybrid learning delivery across multiple cohorts
• Mentored new trainers and improved onboarding effectiveness by 20%
• Owned training, reporting, and learner performance tracking
• Collaborated cross-functionally and mentored new trainers to enhance delivery consistency and onboarding impact.

EMPLOYABILITY & APTITUDE DEVELOPMENT TRAINER at Deshpande Foundation (2023-06 – 2024-08)

Managed aptitude and analytical capability programs for 200+ learners annually, aligned with workforce readiness goals.

• Managed aptitude and analytical capability programs for 200+ learners annually, aligned with workforce readiness goals.
• Implemented competency assessments and targeted learning interventions, improving performance by 25–30%.
• Developed interactive training content, PowerPoint presentations, and gamified learning modules to maximize knowledge retention.

ASSISTANT MANAGER – TRAINING & DEVELOPMENT at Al -Anees Electronics WII -Doha Qatar (2019-07 – 2022-01)

Led Training Needs Analysis (TNA) and delivered blended soft skills and communication programs for professional cohorts. Designed interactive PowerPoint presentations with animations.

• Led Training Needs Analysis (TNA) and delivered blended soft skills and communication programs for professional cohorts.
• Designed interactive PowerPoint presentations with animations to enhance learner engagement in virtual and classroom settings

BUSINESS COMMUNICATION LEAD at Al-Anees Electronics WII -Doha ,Qatar (2016-11 – 2017-03)

Led strategic business communication initiatives aligned with organisational development and capability-building objectives.

• Led strategic business communication initiatives aligned with organisational development and capability-building objectives.
• Designed and delivered high-impact programs on executive communication, stakeholder management, presentation skills, email etiquette, and professional writing.
• Conducted communication competency assessments and implemented targeted learning interventions to bridge performance gaps.
• Partnered with senior leadership and cross-functional stakeholders to enhance employee engagement and workplace effectiveness.
• Provided coaching to managers to strengthen executive presence and influencing skills.
• Continuously refined learning content and delivery methods

SENIOR TECHNICAL EXPERTISE – CUSTOMER COMMUNICATIONS at Iplanet -Authorised Apple service centre (Bangalore ) (2014-05 – 2016-03)

Served as the go-to technical resource within the branch for Apple iOS/macOS system issues, resolving device, software, and application-related concerns before IT escalation.

• Served as the go-to technical resource within the branch for Apple iOS/macOS system issues, resolving device, software, and application-related concerns before IT escalation.
• Applied Apple-certified technical knowledge to support associates with system troubleshooting, workflow continuity, and adherence to Apple support standards.
• Handled expanded responsibilities alongside core role, including outbound courtesy calls to enhance customer satisfaction, service recovery, and support sales initiatives.
• Led recruitment, selection, and onboarding initiatives, achieving an 80% reduction in time-to-fill through streamlined hiring and evaluation processes.
• Planned and delivered training and service standardisation programs, ensuring consistent service quality, technical accuracy, and customer experience excellence.

TECHNICAL SUPPORT EXECUTIVE at Maple technologies || Bangalore (2013-11 – 2014-05)

Exceeded sales target by 18% by maintaining advanced products and services knowledge and quickly assessing customer needs.

• Exceeded sales target by 18% by maintaining advanced products and services knowledge and quickly assessing customer needs.
• Managed 50+ daily customer interactions with strong communication skills, composure, and consistent adherence to service standards in a fast-paced environment.
• Designed and implemented strategies to enhance customer engagement and improve product and service awareness.

Bachelor of Engineering in EC – Visvesvaraya Technological University (2009 – 2013)

Pre-University PUC – Karnataka State PU Board (2007 – 2009)