Ayush Gupta

Customer Support Professional with experience handling international voice and chat support for Microsoft subscription services. Skilled in customer communication, billing support, payment follow-ups, subscription renewals, objection handling, CRM tools, and achieving quality and productivity targets. Seeking a Bank Collection Executive role where I can leverage my communication, negotiation, and customer service skills.

International Customer Support Associate - Teleperformance

(2025-05 - 2026-01)

Microsoft Process

• Provided international voice and chat support.
• Assisted customers with Microsoft 365 subscriptions, billing, renewals, and payments.
• Explained subscription benefits and consequences of delayed or missed payments.
• Guided customers to complete renewals and payment obligations.
• Handled billing concerns, objections, and account-related queries.
• Achieved quality, productivity, SLA, and customer satisfaction targets.
• Used CRM tools for documentation and follow-up.

Bachelor of Computer Applications - Computer Applications - Lucknow Public College of Professional Studies (2024)