Ayush Nilabh

Software Test Engineer with 1+ year of hands-on experience in functional and automation testing. Skilled in Selenium WebDriver, TestNG, JUnit, defect tracking tools, and SQL. Strong foundation in Electronics Engineering with growing expertise in AI-driven testing approaches. Seeking to contribute to high-quality software delivery through structured testing processes, automation frameworks, and innovative AI solutions.

Software Test Engineer at Thin root Software Pvt. Ltd (2021-11 – 2023-01)

• Automated test scenarios using Selenium WebDriver with Java.
• Structured and executed test cases using JUnit and TestNG frameworks.
• Performed sanity, functionality, and regression testing on enterprise-level products.
• Collaborated with developers to report and resolve defects using Jira.
• Applied SQL queries for data validation during testing.
• Gained exposure to performance testing tools (LoadRunner, JMeter).
• Explored AI-based approaches for predictive defect analysis and test optimization.

Sr. Customer Support Representative at First Source Pvt. Ltd (2025-07 – Present)

• Delivered customer support for Telstra via messaging platforms.
• Assisted with technical troubleshooting, billing queries, and service-related concerns.
• Maintained communication standards, improving customer satisfaction scores.

Consultant – Customer Happiness at Go Digit General Insurance Pvt. Ltd (2023-10 – 2025-01)

• Delivered technical support for online platforms, guiding customers through troubleshooting.
• Investigated complaints, identified root causes, and recommended solutions.

Coding & Computer Classes at Private Tutoring (2010-01 – 2018-03)

• Delivered personalized coaching in coding and computer fundamentals, simplifying complex concepts.