Ayushi Upadhaya

Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Facilities Management - Mercer

(2025-01)

• Handled budget planning and control to optimise resource allocation.
• Streamlined operational processes to improve productivity levels.
• Facilitated staff training sessions, promoting workplace safety awareness.
• Worked closely with suppliers to secure cost-effective services.
• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.

Admission Counsellor - Unacademy - Noida, India

(2024-03 - 2024-08)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Managed classroom inventory, ordering supplies as necessary to support educational activities.
• Explaine about NEET UG and IIT JEE

Education Counsellor - Byju's - Noida, India

(2023-09 - 2024-03)

• Developed and implemented a guidance curriculum to support students' academic, career, and socialemotional development.
• Explaine about UPSE

Customer Service Representative - Shield Advanced Security Solutions PVT. LTD - Agra, India

(2022-02 - 2023-08)

• Provided top-notch support for increased customer satisfaction.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Master's - Microbiology - School of life science (2021-07 - 2023-08)

Bachelor's - Science - Agra university (2018-05 - 2021-07)