Azam Ali

Highly Motivated Manager with experience in fast paced retail venues with a passion for exceeding retail targets, optimizing store operations, and ensuring a customer-friendly environment. Capacity to work independently and energetically with full confidence for achieving the targets. To look into things with a positive and practical attitude is my greatest strength.

Operations/Facility Manager at Openhouse Technologies Pvt Ltd (2024-07 – Present)

• Define SOPs for operational efficiency and monitor adherence.
• Handle emergency situations including breakdowns, safety breaches, or utility failures.
• Verify and approve handover of newly constructed sites to the center team.
• Indirectly responsible for P&L of all centers.
• Handling all the Landlords of the centers and managing the rent, CAM etc.
• Maintain logs and reports related to facility usage, incidents, expenses, and maintenance.
• Reporting and working with the Founders of the company to build new process and improving the existing ones.
• Prepare and share periodic reports with leadership regarding operations status.
• Oversee the maintenance and repair of buildings, equipment, and utilities.
• Ensure the facility complies with health, safety, fire, and regulatory standards.
• Manage housekeeping, security, landscaping, and maintenance teams (in-house or outsourced).
• Conduct regular audits and inspections of premises and equipment.
• Manage daily operations including vendor coordination, AMC schedules, and consumables.
• Monitor and maintain utility services (electricity, water, HVAC, etc.).
• Oversee logistics, inventory control, and procurement of supplies.
• Manage petty cash usage, budgeting, and cost control.
• Evaluate and negotiate contracts with vendors and service providers.
• Maintain vendor relationships and ensure service-level agreements (SLAs) are met.
• Track and ensure timely renewal of contracts, AMC, and statutory documentation.
• Supervise on-ground staff and ensure proper delegation of tasks.

Operations Manager at Aakash Educational Services Ltd (2022-07 – 2023-12)

• Responsible for all the Operations related tasks.
• Handling departments like Accounts, EDP, Administration, Admission process etc.
• Ensuring maximum revenue collection every month.
• Ensuring proper Batch formations and maximum utilization of all the classrooms.
• Responsible for Logistics and Stock management at the branch.
• Resolving Post sales grievances.
• Minimizing the no of Leftouts (Discontinuations).
• Responsible for NPS score of the Branch.
• Ensuring maximum Student attendance.
• Ensuring all the Compliance related certificates are up to date.
• Responsible for receipting of new admissions with proper documentation.
• Directly/Indirectly involvement in Sales/Admission.
• Retaining/converting the existing students for next year.
• Conducting Felicitations, functions etc at the branch.
• Management Petty cash and other expenses.

Zonal Manager at Cardekho Gaadi Store (2019-04 – 2022-01)

• Recruiting, training and managing staff to enforce store values and fuel company growth.
• Responsible for P&L of the Territory.
• Handling multiple stores.
• Ensuring maximum number of footfall every day.
• Ensuring complete customer satisfaction.
• Ensuring the Store targets and employees targets are achieved.
• Conducting meetings and team building sessions at the branch.
• Resolving Post sales grievances.
• Tracking and ensuring about the payments transferred to the customer.
• Analyzing problems and solving them.
• Objection handling.
• Proactively pursue new business and sales opportunities.
• Build and maintaining client relations.
• Work with internal departments such as the Marketing (both ATL and BTL) and Product teams to engage audiences and clients more deeply.
• Working with stake holders like Lead generation team, Operations (Documentation), BI team (Data management, Admin and Finance).
• Handling Logistics.
• Documentation.
• Hands on multiple software like Connx, Inspection app, DMS, LMS, My Tally.
• Reducing both fixed and variable costs where ever possible.
• Building strategies to ensure all the metrics are achieved with smooth process flow.
• Handling Escalations with respect to internal and legal as well.

Retail Manager at Cars24 Services Pvt Ltd (2018-01 – 2019-04)

• Ensuring maximum number of footfall every day.
• Ensuring complete customer satisfaction.
• Ensuring the Store targets and employees targets are achieved.
• Conducting meetings and team building sessions at the branch.
• Resolving Post sales grievances.
• Tracking and ensuring about the payments transferred to the customer.
• Analyzing problems and solving them.
• Objection handling.

Sr. Sales Consultant at Blue Hyundai (2015-03 – 2017-04)

• Generating Inquiries by Organizing events.
• Attending Customers.
• Explaining the Car features.
• Providing Test drives.
• Negotiation and Convincing.
• Assisting with Loan and RTO process.
• Pre delivery check.
• Handling the Car Delivery process.
• Seeking References.

Sales Consultant at Fiat Caffe (2012-05 – 2015-03)

• Generating Inquiries by Organizing events.
• Attending Customers.
• Explaining the Car features.
• Providing Test drives.
• Negotiation and Convincing.
• Assisting with Loan and RTO process.
• Pre delivery check.
• Handling the Car Delivery process.
• Seeking Reference.

B.com in Commerce – Kalinga University (2015 – 2018)

PUC – BSVP College (2010 – 2012)

SSLC – St' Antony's school (2009 – 2010)