Babar Khan

Experienced HR Coordinator and Operations professional with over 6 years of hands-on experience in HR administration, employee relations, government liaison, visa processing, HR compliance, and ERP data management within large multinational organizations. Strong background in handling employee queries, maintaining confidential records, supporting audits, and implementing HR safety and feedback programs. Recognized for accuracy, ownership, and adherence to organizational policies.

Customer Service Associate - WNS (International BPO) - Mumbai, India

(2024-08)

• Identified and initiated processing of eligible refunds and chargebacks (Airlines) in compliance with company policies.
• Maintained constant awareness of internal and external security requirements.
• Performed repetitive, detail-intensive tasks while maintaining high accuracy.
• Maintained accurate and up-to-date records and logs for audit and tracking purposes.

Visa Consultant & Office Coordinator (Freelance) - Self-employed - Sharjah, UAE

(2022-06 - 2024-06)

• Drafted visa application forms with high accuracy to improve approval success rates.
• Verified applicant compliance with visa regulations prior to submission.
• Completed application documentation using strong knowledge of visa rules and exceptional-case handling.
• Coordinated documentation and communication with applicants efficiently.

HR Coordinator - Emirates Flight Catering - Dubai International Airport, UAE

(2015-12 - 2022-02)

• Managed day-to-day HR operations, responding to employee queries on policies, procedures, and employment matters. Maintained HR files, databases, and archives; supported regular audits for legal compliance.
• Entered and maintained accurate employee data in ERP systems.
• Coordinated government transactions including visa medicals, residence visa stamping, and cancellations.
• Assisted in HR projects, employee feedback initiatives, and safety programs (Awards recipient).
• Ensured timely and accurate completion of all assigned HR duties.

Transport Coordinator - Emirates Flight Catering - Dubai International Airport, UAE

(2012-01 - 2015-11)

• Monitored movement and deployment of catering vehicles and staff.
• Liaised with Dubai Police to ensure smooth airport vehicle operations.
• Maintained accurate transportation records (vehicles, drivers, flights).
• Prepared and submitted daily operational reports to management and Dubai Police officials.

Senior Customer Service Associate - WNS (International BPO) - Mumbai, India

(2008-03 - 2012-01)

• Performed airline ticket proration for Scandinavian Airlines (SAS).
• Managed proration for individual, group, and ID tickets.
• Handled cargo revenue accounting for cargo agents and airlines under VA Cargo agreements.
• Prepared monthly performance reports and trained new team members.

Master of Arts - Political Science - University of Mumbai (2026)

Postgraduate Certificate - Human Resource Development - IIT Kharagpur – Distance Learning (Mumbai) (2025)

Certificate - Human Resource Management - Svarna Institute (2016)

Certificate - IATA Foundation – International Air Travel - IITC, Thane (2007)

Certificate - Travel Management - IITC, Thane (2006)