Babita Yadav

Results-oriented Senior Sales Support Executive with over 10+ years of experience in sales coordination, order management, customer support, and supply chain coordination. Proven ability to manage end-to-end order processing, invoicing, shipment coordination, and post-sales documentation while ensuring high customer satisfaction. Skilled in preparing sales dashboards, resolving customer queries, coordinating with cross-functional teams, and maintaining high levels of operational accuracy.

Recognized for improving order fulfillment efficiency and supporting business growth through strong organizational and analytical skills.

Senior Sales Support Executive - IMI Norgren Herion Private Limited - Noida

(2023-10)

• Coordinate daily sales operations while supporting a team of Sales Representatives.
• Manage complete order processing from order receipt to invoicing and dispatch.
• Prepare quotations, sales reports, and customer-related documentation.
• Assist the sales team with administrative support and presentation preparation.
• Coordinate with logistics and internal teams to ensure timely dispatch and delivery.
• Handle shipment-related issues and follow up until successful closure.
• Prepare daily and monthly Sales Dashboards, including Order Booking and Sales Booking reports.
• Liaise with customers to resolve order, delivery, and documentation-related queries.
• Manage post-sales documentation and customer follow-ups.
• Generate and process Credit Notes for returned goods, pricing corrections, and customer account adjustments.
• Prepare Debit Notes for supplier overcharges, short deliveries, and service discrepancies.
• Coordinate with vendors, finance, and internal departments to reconcile accounts and resolve credit/debit note issues.
• Maintain accurate documentation while ensuring compliance with internal audit requirements.

Sales and Marketing Executive - SPAC Pneumatic Private Limited - Noida

(2022-01 - 2023-10)

• Managed customer relationships by providing exceptional support and promptly resolving inquiries via phone, email, and in-person interactions.
• Built and maintained strong B2B customer relationships, contributing to business growth and repeat sales.
• Managed key customer accounts and strengthened long-term client loyalty through proactive engagement.
• Conducted market research, customer surveys, CRM analysis, and feedback collection to identify new business opportunities.
• Generated new business through targeted cold calling, lead generation, and follow-up activities.
• Advised customers on product specifications, applications, and suitable solutions based on their requirements.
• Collected and analyzed customer feedback to support continuous improvement of products and services.
• Scheduled customer meetings and consultations to understand business needs and recommend appropriate solutions.
• Coordinated with internal teams to ensure timely quotations, order processing, and customer support.

E-commerce Operations Executive - FIRST CLICK DIGIPIC PVT LIMITED

(2021-01 - 2021-10)

• Managed product listings across major e-commerce platforms, including Amazon, Flipkart, Meesho, and Snapdeal.
• Processed customer orders and generated daily sales reports.
• Monitored inventory levels and coordinated stock replenishment.
• Identified slow-moving products and planned promotional campaigns to improve sales.
• Monitored customer reviews and ratings to enhance product performance and customer satisfaction.
• Coordinated with e-commerce platform support teams to resolve technical and operational issues via phone and email.
• Prepared monthly GST return data in Microsoft Excel for finance reconciliation.

Travel Coordinator - AUVJAN TOURS PVT. LTD.

(2015-08 - 2020-12)

• Assisted clients in planning domestic and international travel itineraries.
• Researched destinations, travel packages, visa requirements, weather, and local regulations.
• Recommended travel solutions based on customer preferences and budgets.
• Booked airline tickets, hotels, transportation, and travel packages.
• Provided travel guides, maps, and destination information.
• Managed customer payments, deposits, and balance collections.
• Built and maintained long-term relationships with clients to encourage repeat business.
• Coordinated with vendors and travel partners to ensure smooth travel arrangements.

Back Office Executive - Mahavira Tents India Private Limited - Ghaziabad

(2013-03 - 2014-01)

• Maintained all hard copy and digital files in Excel
• Assisted with customer complaint investigations and drafted responses and resolution.
• Assist and support administrative staff in day-to-day operation.
• Assist and coordinate with the sales team.
• To prepare quotation and invoice.
• Coordination with customers and provide solutions as per their query.
• Miscellaneous work like - To prepare report of sales teams and conveyance and attendance.

Master of Arts - Political Science - Indira Gandhi National Open University (IGNOU) (2017 - 2020)

Bachelor of Arts - Political Science - University of Delhi (2014 - 2017)

Senior Secondary - General - Central Board of Secondary Education (CBSE) (2011 - 2011)

Secondary - General - Central Board of Secondary Education (CBSE) (2005 - 2005)