Kanishka Kapoor

Dedicated and customer-focused professional with experience in customer service, client handling, relationship management, telecalling, sales coordination, onboarding support, and issue resolution. Skilled in handling inbound and outbound customer interactions, resolving client concerns, maintaining customer satisfaction, and managing operational processes. Strong communication, problem-solving, and multitasking abilities with experience in banking, hospitality, verification services, and customer engagement.

Sales Executive - Hotel Broadway Inn

(2025-06 - 2026-05)

• Handled customer inquiries and provided support regarding bookings, events, and services.
• Coordinated with clients to manage banquet bookings and customer requirements.
• Managed customer feedback and ensured prompt issue resolution.
• Assisted in payment coordination and maintained customer records.
• Improved customer satisfaction through effective communication and service support.

Relationship Manager - PNB MetLife

(2023-09 - 2025-04)

• Assisted walk-in customers with financial service-related queries and support.
• Handled customer onboarding and account-related assistance.
• Maintained strong client relationships and ensured customer satisfaction.
• Resolved customer concerns and provided service guidance.

Associate Employment - AuthBridge Research Services

(2022-02 - 2023-08)

• Managed inbound and outbound client communication.
• Provided customer support related to background verification services.
• Coordinated with clients for document verification and issue resolution.
• Handled escalations and resolved client concerns professionally.

Telecaller Sales - Axis Cogent Global Ltd

(2020-07 - 2022-01)

• Handled customer calls and promoted company services.
• Assisted customers with product-related information and support.
• Generated leads through telecommunication and follow-ups.

Bachelor of Arts - B.A. - Himalayan Garhwal University (2021)

Higher Secondary Certificate - HSC - National Institute of Open Schooling (2014)

Secondary School Certificate - SSC - CBSE Board (2012)