Bala

Experienced administrative and executive support professional with a proven ability to manage complex calendars, inboxes, and travel itineraries for dynamic entrepreneurs. Skilled in summarizing meetings, preparing impactful presentations, conducting online research, and maintaining databases for MIS reporting. Proficient in lead generation, CRM workflow management, and data cleansing.

Adept at coordinating multiple ongoing projects and collaborating with teams and vendors to meet deadlines. Demonstrates strong organizational, analytical, and communication skills while providing reliable operational and administrative assistance to key business stakeholders.

Operation Liasion Executive at Onedot Media Pvt Ltd (2025-01 – Present)

• Facilitated effective communication and collaboration between executives, departments, and external stakeholders, ensuring smooth operational workflows and timely information exchange.
• Coordinated and organized multiple cross-functional projects, tracked progress, and proactively resolved any obstacles to ensure delivery within established timelines.
• Managed sensitive information and maintained confidentiality in executive communications and operational processes, demonstrating discretion and professionalism in all interactions.
• Conducted research, compiled data, and prepared executive reports and presentations to support strategic decision-making and improve operational efficiency.
• Built and nurtured strong stakeholder relationships, resolving conflicts and fostering cooperation to achieve shared organizational goals.

Customer Service Experience at Sainsbury's (2021-11 – 2024-12)

• Delivered exceptional customer service at Sainsbury's by identifying pain points in customer journeys and collaborating with teams to improve service efficiency and user satisfaction to 90%
• Gained hands-on experience in analysing customer feedback and transaction patterns to support process improvements, leading to a 25% increase, contributed to a smoother checkout experience, and improved customer retention.
• Maintained and reported daily operational data using Excel, identifying trends and discrepancies, which supported team leads in decision-making and workload planning.
• Built strong relationships with internal teams and diverse customers in a fast-paced retail environment, developing communication, problem-solving, and stakeholder management skills essential for collaborative data projects.
• Actively contributed to continuous service improvement by proposing ideas to enhance in-store operations by 45%, demonstrating adaptability, attention to detail, and a user-focused mindset transferable to data and business analysis roles.

Inside Sales Executive at GetMyUni (2020-07 – 2021-07)

• Demonstrated proficiency in administrative and executive assistance, including calendar management, meeting coordination, and preparation of impactful business presentations.
• Skilled in conducting comprehensive online research and documentation to deliver actionable insights supporting strategic business decisions.
• Adept at maintaining databases and producing MIS reports through meticulous data collection, cleansing, validation, and professional data presentation.
• Proven ability in lead generation using diverse online platforms; experienced in CRM updating, workflow creation, and tracking lead statuses through the entire sales cycle.
• Effective project management and coordination skills, ensuring seamless communication among executives, departments, and vendors to meet project deadlines and resolve challenges promptly.

MSc in Internet of Things with Data Analytics – Bournemouth University (2021-01 – 2023-01)

Master of Computer Applications – PSG College of Arts and Science (2018-01 – 2020-01)

BSc in Computer Science – PSG College of Arts and Science (2015-01 – 2018-01)