Bala Krishna
Area Lead - IT Infrastructure & Service Desk Support
Talent
VijayawadaMember since August 21, 2026
IT infrastructure operationsFortinet FirewallsCisco switches (SF-350, SG-500)VLAN managementPoint of Sale (POS) systemsIT Asset managementIEMESSL bio metric deviceCCTV installation and monitoringSAP S4 HanaSenthil AntivirusDLPBackup and restoration strategiesService desk ticketing systemsDesktop installation and configurationServer installation and configurationWindows 10IT Service Desk SupportNetwork SupportSymantec Endpoint protection antivirusInventory Management ApplicationsRtlog dashboardQuest backupsRman backupsGiving Remote Support to clients through Remote Desktops
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IT infrastructure operationsFortinet FirewallsCisco switches (SF-350, SG-500)VLAN managementPoint of Sale (POS) systems
About
Seeking challenging assignments in application support & IT Service Desk Support where I shall make full use of my acquired skills and grow with the company.
Experience
Area Lead at Landmark group (landmark Consulting service) (2024-12 – 2025-11)
- IT infrastructure operations across 110+ retail outlets, managing a cross-functional team of 18
- End-to-end execution of IT infrastructure for over 20 New Store Openings (NSO)
- Administered comprehensive network security using Fortinet Firewalls and configured Cisco switches (SF-350, SG-500) alongside VLAN management
- Maintained continuous uptime for Point of Sale (POS) systems across all branch locations, ensuring uninterrupted retail operations
- Conducted weekly SLA and ticket monitoring reviews with the team to enforce high standards of technical support and accountability
- Managed vendor relationships (POS, SERVERS, UPS, ISP, CCTV, RFID and SENSOMATIC)
- Handling IT Asset management, New Asset procurement, Scrap clearance
- Managed POS and Server security patch Updating through IEM
- Managed ESSL bio metric device for server rooms across all branches
- Handling CCTV installation and monitoring across all branches
- Project lead for SAP S4 Hana implementation for AP 110+ Stores
- Planning and implementation of Senthil Antivirus & DLP installation across all branches
- Asset Management across all branches
- Designing and implementing backup and restoration strategies for business continuity
- Managing support incidents through service desk ticketing systems and ensuring SLA compliance
- Leading regional IT teams and ensuring effective utilization of resources
Sr. Cluster IT at Landmark group (landmark Consulting service) (2021-10 – 2024-11)
- Desktop installation and configuration
- Server installation and configuration
- AV and IEM installation for server, clients and Desktops
- Switches installation
- Firewall installation
- POS clients Installation and configuration
- Installation and configuration of widows based operating systems (windows 10&11)
- Responsible for day-to-day Administration of servers and desktops
- IT Service Desk Support for various client's requests
- Installation and configuration of server and server cleanups
- Installation and configuration of switches as per standards
- All servers, switches, UPS and network cable connections and proper dressing at Rack
- Network setup as per layout
- Support to Inventory Management Applications (like: SIM, RMS & BIP)
- Vendor Engagement & Management for IT Asset Support Services
- Assets management as per process (like NTGRN and addition in AMS Tool)
- Asset handover to store as per agreed format
- Pos clients installation and configuration as process and PDT configurations
- Customers experience like Rado walla, video wall and EAS antennas network trouble shooting
- Access points installation as per approved layout
- Maintenance and troubleshooting of connectivity problems
- Monitoring of virus issues through Symantec Endpoint protection antivirus
- Handle the responsibilities of analyzing hardware and software issues and take necessary corrective actions to resolve
- Monitoring Rtlog dashboard and Fission and Quest backups and Rman backups
- Tickets monitoring and issue resolving on time without FRS
- Supporting to EOSS, Stock audits and new projects like EA configuration and SVI
- Other active tasks including Daily/weekly review meetings
- End user escalation handing and managing
Cluster IT at MAX Retail division (2018-06 – 2021-09)
IT Executive – Store IT at MAX retail division (2015-05 – 2018-05)
IT Executive – Store IT at MAX retail division (2014-06 – 2015-05)
Education
M.C.A in Master's in Computer Application – Madras University (2006 – 2009)
