Balendran R

Detail-oriented and results-driven Assistant Project Manager currently working at Strefa Projects Pvt Ltd. Adept at coordinating project activities, managing schedules, and ensuring timely delivery of project milestones. Skilled in cross-functional team collaboration, vendor coordination, and maintaining compliance with client specifications and quality standards.

Demonstrates strong communication, organizational, and problem-solving skills, with a commitment to delivering high-quality project outcomes within scope and budget.

Customer Delight Officer - QUAMPETENCE

(2026-05)

• Managed customer interactions and supported a positive customer experience.
• Responded to customer queries, understood requirements, and coordinated timely resolutions.
• Maintained effective communication with customers and internal teams to ensure expectations were met.

Assistant Project Manager - STREFA PROJECTS PVT LTD

(2023-07 - 2026-01)

• Assisted in planning, executing, and delivering commercial and residential interior fit-out projects on time and within budget.
• Coordinated with clients, architects, vendors, and contractors to ensure clear communication and timely project execution.
• Monitored daily site activities, ensuring adherence to quality, safety, and compliance standards.
• Prepared project schedules, tracked progress using MS Project/Primavera, and provided regular updates to senior management.
• Assisted in procurement processes, including sourcing materials, vendor negotiations, and purchase order management.
• Maintained documentation including project reports, site instructions, change orders, and status updates.

Senior Executive, Business Development - UNACADEMY, BANGALORE, INDIA - Bangalore, India

(2022-02 - 2022-06)

• Prospected and onboarded new educators and institutional partners to expand Unacademy's learning platform.
• Conducted market research to identify new business opportunities and competitive positioning in the edtech sector.
• Built and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.
• Collaborated with cross-functional teams including sales, marketing, and product to align on growth strategies.
• Delivered compelling sales presentations and demos tailored to client needs, resulting in increased platform adoption.
• Achieved and exceeded monthly sales targets and KPIs within a high-paced, performance-driven environment.

Relationship Officer - ASTROVISION INDIA PRIVATE LTD

(2021-01 - 2022-02)

• Built and maintained strong customer relationships to enhance client retention and satisfaction.
• Identified customer needs and recommended appropriate products and services, contributing to a 20% increase in customer engagement.
• Responded to customer inquiries, resolved complaints, and ensured a seamless customer experience.
• Collaborated with internal teams (sales, operations, and support) to ensure client expectations were met effectively.
• Conducted regular follow-ups with existing clients to cross-sell and up-sell company offerings.
• Maintained accurate records of client interactions and transactions in CRM systems.

Accounts Manager (Tele Sales) - OLX INDIA PRIVATE LTD, NEW DELHI, INDIA - New Delhi, India

(2017-07 - 2020-10)

• Managed B2B and B2C client accounts, ensuring consistent follow-ups and achieving high customer retention rates.
• Led telesales team efforts to generate qualified leads, convert prospects, and exceed monthly sales targets.
• Developed and executed strategic outbound calling campaigns to drive product adoption and revenue growth.
• Built strong client relationships by offering customized product solutions and handling objections effectively.
• Utilized CRM tools (e.g., Salesforce, Zoho) to manage pipeline, log interactions, and track sales performance.
• Analyzed market trends and customer feedback to identify upselling and cross-selling opportunities.

Process Associate - ALLIANCE WORLD WIDE

(2016-03 - 2017-06)

• Processed and validated high-volume data entries with a focus on accuracy and timeliness.
• Supported daily operational workflows including document verification, record management, and quality control.
• Assisted in the preparation and review of reports, ensuring compliance with internal standards and client requirements.
• Handled customer queries via email and phone, ensuring quick resolution and maintaining customer satisfaction.
• Collaborated with cross-functional teams to streamline process improvements and reduce operational delays.
• Maintained and updated client databases using CRM tools and internal systems.

Bachelor of Business Administration - Bharathiyar University Coimbatore, Tamil Nadu, India (2017 - 2017)

Plus Two - Kerala State Board of Public Examination, Kerala, India (2010 - 2010)

SSLC - State Board of Kerala, India (2008 - 2008)