Trainee Technical Support Engineer - Healthcare Department - Mohali, Punjab
(2016-02 - 2016-08)
Helpdesk Support Executive Engineer - Sysnet Global Pvt. Ltd. (IBM Project at Fortis Hospital Mohali) - Mohali
(2017-03 - 2018-03)
Desktop Support Executive - Experis IT (IBM Project at Fortis Hospital Mohali) - Fortis Hospital, Mohali near Pudda Bhawan, Phase 8, Sector 62, SAS Nagar
(2018-03 - 2022-02)
Desktop Support Executive - KAIZEN IT Services Private Limited (IBM Project at Fortis Hospital Mohali) - Fortis Hospital, Mohali near Pudda Bhawan, Phase 8, Sector 62, SAS Nagar
(2022-02 - 2025-11)
Senior Engineer (Team Leader) - NTT Data Services Private Limited - Fortis Hospital, Mohali near Pudda Bhawan, Phase 8, Sector 62, SAS Nagar
(2026-01)
- Handling IT related understanding issue and analysing the Desktop & Laptop Hardware/Software issue.
- Managing all IT assets and Maintaining asset inventory in Asset explorer and Managing IMAC process.
- Managing Chandigarh Med centre hospital IT related and resolving wired Wireless network issues.
- To Support Windows patches, update and analyse before implementation.
- Manage and Troubleshooting SharePoint Teams, One Drive Intune Policies, Citrix infrastructure.
- Preventive Maintenance of Desktop & Laptops.
- Handling different Printer HP, Konica, Brother, Samsung, Canon Kyocera Barcode printer Evaluate printer, MATM devices.
- Resolved Software, hardware, network, data backup and connectivity problems, Camera (Wi-Fi network as well)
- Manage the Active Directory account related issues like (OU movement and group policy etc.)
- Ensure proper Security, Monitoring, Alerting and reporting for the infrastructure.
- Good Experience in applying operating system updates, Patches and configuration Changes.
- Managed and provided support of LAN Network.
- To maintain the Internal Network, computers, networking components like hubs, switches, Network printers.
- Proficient level in using video conferencing codecs like, Polycom, Business Octane VC devices.
- Taking care of daily health check of all the VC (Video Conference) and publishing START of the day Health check report to the client and the senior management.
- Reporting problem found in the VC Endpoints or core infra to the appropriate team.
- Isolating the connectivity issue before the actual VC and fixing it.
- Maintaining Asset Records of the VC Endpoints
- Maintaining the relation with various vendors (AVAYA, HP) to provide support to their products.
- Computers, networking components like punching crimping etc.
- Maintaining and integrity of network through Antivirus.
- Troubleshooting of internet and network connectivity issues.
- Configuration and troubleshooting MS, Google Workplace (G-Suite) Outlook.
- Compliance with IT Policies and Guidelines.
- To Support Software Inventory & License Management, Data Security/Safe Storage.
- Responsible for checklist of servers i.e. connectivity status, memory, CPU, disk utilization etc.
